Applications Engineer II

West Coast Energy Systems; Waukesha (WI); On-site; USD 78,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life insurance

Long-term disability

Flexible spending and health savings

Paid time off

Job summary

Generac is hiring an Applications Engineer II for Residential Energy Solutions. This role improves product quality and installation success by collaborating with Engineering, Product Management, Service, Warranty, Quality, and Sales.

You will translate field needs into actionable requirements, own cross-functional projects, and support field teams with technical guidance and training materials. Onsite in WI/ME locations, with travel up to 20%.

Qualifications

• Associate's degree or equivalent technical experience in engineering or related field.
• 3+ years supporting, installing, or troubleshooting residential power systems.
• Experience reviewing electrical drawings and installation documentation.
• Ability to travel up to 10-20% within North America.

Responsibilities

• Investigate escalations and coordinate resolutions using Jira.
• Gather field needs and translate into documented requirements.
• Lead cross-functional technical projects from scope to closure.
• Review designs and plans to support compliant installations and product adoption.
• Develop technical guidance for sales and field teams.
• Review training materials and content prior to publication.

Skills

Jira

Technical support

Cross-functional collaboration

Electrical knowledge

Power systems

Education

Associate's degree in Electrical/Mechanical Engineering or related

Bachelor's degree in Electrical/Mechanical Engineering or related

Tools

CAN bus

Modbus

TCP/IP

RS485/RS232

Oscilloscopes

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Generac Home is hiring an Applications Engineer II, Residential Energy Solutions. In this role you will be working to improve product quality, installation success, customer and dealer experience. Working across Engineering, Product Management, Service, Warranty, Quality, and Sales, you will combine technical support with translating field needs into actionable requirements and owning larger cross-functional technical projects for residential energy systems.

Working onsite, you could be in our Waukesha WI, Sussex WI or Portland ME office locations.

ESSENTIAL DUTIES

• Technical/Jira support: Investigate escalations from Applications Engineering, Field Applications Engineering, and Technical Support; track issues in Jira, coordinate resolution, and document outcomes.
• Field needs and requirements: Gather input from field teams, customers, and dealers; translate needs into documented requirements and actionable work for Engineering and Product Management.
• Cross-functional project ownership: Lead larger technical projects from scope and requirements through implementation, validation, and closure, coordinating priorities, milestones, and stakeholders.
• Research regulatory requirements and review design and construction plans to support compliant installations and product adoption.
• Develop scalable support tools and technical guidance for sales and field teams.
• Provide subject matter expertise and review training materials, manuals, and technical content before publication.

MINIMUM QUALIFICATIONS:

• Associate's degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline, or equivalent demonstrated technical experience.
• 3+ years of hands‑on experience supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial generators and power systems, including motors and controls.
• Experience reviewing electrical drawings, one‑line diagrams, site plans, and installation documentation.
• Valid driver's license and ability to travel up to 10- 20% within North America on an intermittent basis.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline.
• 7+ years of experience supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.
• Experience with home standby generators, automatic transfer switches (ATS), load management systems, generator controls, energy storage systems, solar and energy storage inverters, and related electrical infrastructure.
• Experience or familiarity with CAN bus, Modbus, TCP/IP, RS485, RS232, and similar equipment/system communication protocols; ability to diagnose electrical, mechanical, communications, and controls issues in generator systems.
• Experience coordinating cross‑functional technical projects, documenting requirements, and translating field needs into product or process improvements.
• Experience supporting field investigations, product validations, new product introductions, and continuous improvement.
• Generator manufacturer training or certifications (Generac, Cummins, Kohler, Briggs & Stratton, CAT, or similar), or industry licensure or credentials such as Master Electrician, Journeyman Electrician, NABCEP PV Associate, NETA, NICET, OEM Generator Certification, or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to interpret assembly and wiring diagrams and flowcharts.
• Working knowledge of electronic and power circuits.
• Familiarity with the NEC, building codes, and related construction standards.
• Familiarity with UL and IEEE standards related to solar inverters.
• Ability to use general‑purpose and specialized equipment, including oscilloscopes and meters.
• Problem‑solving skills in uncertain situations.
• Proficiency with MS Office Suite.
• Strong time management and organizational skills.

Generac is committed to fair and equitable compensation practices. The salary range for this role based in S. Portland ME ) is ($78,200 - $100,000.) This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Hol