Applications Analyst

University of Miami; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

The University of Miami in Coral Gables, FL, invites applications for a full-time Applications Analyst to support data and information requests and end-user assistance across the Division of Development and Alumni Relations. You will investigate data issues, validate deliverables, and document requirements, collaborating with stakeholders to ensure timely, accurate results in a fast-paced environment.

Strong Excel skills and familiarity with CRM tools are preferred; a service-oriented mindset

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Minimum of two years of experience in a service-oriented role.
• Proficiency in Microsoft Office products (Excel, Word).
• Knowledge of Blackbaud CRM software preferred.

Responsibilities

• Fulfills data requests for mailing lists, donor rolls, demographic and giving analyses.
• Perform quality checks of data requests produced as a result of end user requests.
• Assist with software user acceptance testing during upgrades or migrations.
• Test and validate reports, lists, and upgrades for timely, accurate results.
• Gather and document business requirements and communicate findings to stakeholders.
• Assist in creating and maintaining documentation for applications and processes.

Skills

MS Excel

MS Word

Data analysis

Customer service

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Two years experience in service role

Tools

Blackbaud CRM

Microsoft Office

Job description

The University of Miami, Division of Development and Alumni Relations, has an exciting opportunity for a full time Applications Analyst to work in Coral Gables, FL. The Division of Development and Alumni Relations supports and promotes the mission, purpose, and priorities of the University of Miami through fundraising and engagement by building and nurturing strategic philanthropic relationships to improve and transform the lives of individuals and communities. We are committed to values central to the Division- Service, Gratitude, Trust, and Partnership- which guide our strategic thinking, decision-making, and day-to-day interaction with each other and our stakeholders.

The Applications Analyst is responsible for the fulfillment of data and information requests, providing end user support, investigating and resolving application and/or data related issues as they pertain to business systems utilized by the Division of Development and Alumni Relations. They interact with customers concerning requests, business requirements, data selection and specification criteria through disciplined, methodical and formal review, clarification, restatement and confirmation.

Department Specific Functions:

• Fulfills data requests for mailing lists, donor rolls, demographic and giving analyses using relevant tools.
• Perform quality checks of data requests produced as a result of end user requests.
• Assist with software user acceptance testing during business system upgrades, implementations and/or migration to new systems.
• Performs thorough testing and validation of deliverables such as reports, lists, and application and system upgrades, to ensure timely and accurate results.
• Participates in gathering and documenting business requirements, and in clearly communicating findings to stakeholders.
• Assists in the design, creation and maintenance of application and business process related documentation.
• Performs other duties as assigned.
• Adheres to University and unit-level policies, procedures, and safeguards University assets.

Core Qualifications:

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Minimum of two years of experience working in a service-oriented role.
• Proficiency in Microsoft Office products such as MS Excel, MS Word, etc. required.
• Knowledge of Blackbaud's CRM software preferred.
• Excellent command of the English language, both oral and written.
• Must be detailed oriented and be able to react quickly and accurately while maintaining a high level of professional conduct and courtesy in a fast-paced, dynamic environment.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University's core values.
• Ability to work independently and/or in a collaborative environment.
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.