Applications Analyst

Ogletree Deakins; Charlotte (NC); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Paid Holidays

Paid Parental Leave

Health Insurance

Dental & Vision coverage

Tuition Reimbursement

Job summary

Ogletree Deakins is seeking an Applications Analyst to support the full systems life cycle for enterprise business systems, including document management, financials, and CRM. The role involves maintenance, upgrades, patching, configuration, troubleshooting, and performance monitoring, with occasional project management and vendor coordination.

The Ideal candidate will have strong communication skills, experience with iManage tools, and the ability to train staff and write technical reports.

Qualifications

• Experience with iManage DMS and related tools is preferred.
• Strong SQL scripting and stored procedure maintenance.
• Ability to coordinate with vendors and internal teams on upgrades and migrations.
• Experience in project management and documenting processes and standards.

Responsibilities

• Install, configure, upgrade, patch and maintain systems software and modules.
• Troubleshoot performance and functionality issues; identify root causes.
• Train new IT staff and provide expert support to peers and departments.
• Define application support standards and write related docs.
• Evaluate feasibility of cloud migrations (SaaS or Azure) and support cloud platforms.
• Coordinate with vendors for upgrades and services, manage problem resolution.

Skills

SQL / T-SQL

Project management

Communication skills

Vendor management

System troubleshooting

Documentation

Tools

iManage DMS

SQL Server

Azure Cloud

SharePoint

Job description

Position Summary

The Applications Analyst is responsible for assisting in supporting the full systems life cycle for the enterprise business systems of the Firm (e.g. the Firm’s document management system, financial systems, CRM). Analysts will provide application maintenance and support to minimize service disruption and facilitate operations. Activities include, but are not limited to involvement with systems installation, integration, maintenance, upgrades, patch installation, configuration, troubleshooting and diagnosing root cause for problems, performance monitoring, and maintenance of SQL scripts and stored procedures. Additional duties include working with related process stakeholders to identify and resolve related problems and issues as well as realize efficiencies as a result of process and systems improvements. This position will also serve the role of project manager for some related activities. Candidates must have strong communication skills, both written and verbal, as Application Analysts work closely with business systems support analysts and other specialists, and occasionally train new employees and write technical reports. Additional experience with related iManage products, such as iManage Threat Manager, iManage Records Manager, GDSI, RBRO or Litera iManage tools, or other related software is a plus. This position will participate in these tasks with limited supervision and direct execution, as well as through coordinating, overseeing, and delegating to Technology department resources as well as external vendors, service providers, contractors, and consultants.

Position Summary

The Applications Analyst is responsible for assisting in supporting the full systems life cycle for the enterprise business systems of the Firm (e.g. the Firm’s document management system, financial systems, CRM). Analysts will provide application maintenance and support to minimize service disruption and facilitate operations. Activities include, but are not limited to involvement with systems installation, integration, maintenance, upgrades, patch installation, configuration, troubleshooting and diagnosing root cause for problems, performance monitoring, and maintenance of SQL scripts and stored procedures. Additional duties include working with related process stakeholders to identify and resolve related problems and issues as well as realize efficiencies as a result of process and systems improvements. This position will also serve the role of project manager for some related activities. Candidates must have strong communication skills, both written and verbal, as Application Analysts work closely with business systems support analysts and other specialists, and occasionally train new employees and write technical reports. Additional experience with related iManage products, such as iManage Threat Manager, iManage Records Manager, GDSI, RBRO or Litera iManage tools, or other related software is a plus. This position will participate in these tasks with limited supervision and direct execution, as well as through coordinating, overseeing, and delegating to Technology department resources as well as external vendors, service providers, contractors, and consultants.

Essential Functions

Applications Administration

• Installation, configuration, upgrading, patching, and maintenance of systems programs, modules and related system software packages.
• Troubleshooting of problems related to software performance and functionality and assist in determining root cause of issues.
• Assist with training of new IT staff and provide expert advice and support to peers and other departments across the organization.
• Assist with defining application support standards and processes and writing the related documentation.
• Research and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
• Assist with evaluating feasibility of migrating applications to the cloud (SaaS or Azure), perform cloud migration, and support cloud platforms as needed.
• Vendor management: Coordinates with software providers and related vendors to schedule upgrades and related services and problem resolution.

Systems Administration

• Monitoring server performance and availability for related servers.
• Coordination of server hardware and operating system maintenance with appropriate stakeholders.
• Oversite of backup operations and strategy for managed applications.
• Represents systems requirements to parties who are responsible for development and supporting related disaster recovery and business continuity strategies. Ensures same are appropriate, effective, and periodically tested.
• Monitor and review system event logs to proactively manage server environment.

Database Development Components

• Write SQL language queries to support systems applications as needed, including but not limited to select, insert and delete statements and stored procedure creation and maintenance.
• Perform data analysis to facilitate identifying and resolving issues and problems.
• Assist with data integration and data migration activities.

Systems Analysis

• Perform systems analysis to ensure that integrated systems are working properly.
• Work with other departments to resolve systems issues.
• Perform testing functions on all related systems.
• Works with appropriate parties in the use and maintenance of correction and transport systems activities.
• Develop test plans.
• Schedule and perform tests to measure and improve the quality of various IT solutions, and to make sure that they perform as specified.
• Make recommendations about system components sizing.

Business Analysis

• Work with stakeholder departments to determine systems and software requirements.
• Assist with the development of systems and software related solutions for process related problems and issues as identified by stakeholders.

Project Management

• Function as lead or member (where needed and appropriate) and technical liaison for systems and related systems projects.
• Establish deadlines.
• Provide status updates.
• Document project information.
• Coordinate with other project resources.

Requirements

• Applications Administration
  • Client/server database applications.
  • Data integration techniques.
  • Vendor management.
  • Consultant engagement and management.
  • Scheduled maintenance activities.
  • Upgrades and patches.
  • Familiarity with Event and Impact Management solutions.
  • Document Management System.
• Systems Administration
  • SME-level knowledge of iManage DMS infrastructure and operational management, supporting Work 10, iManage cloud, GDSI management tools, Threat Manager, IRM, Disposition Manager, Intapp Walls and other systems relating to iManage as well as integrated applications.
  • Experience supporting and integrating cloud-based (SaaS) business applications, including managing SSL/TLS certificates and renewals. Familiarity with REST APIs and web services used to connect document management and other enterprise systems, including authentication methods (OAuth, API keys) and troubleshooting integration failures.
  • Microsoft-based systems.
  • Server virtualization software.
  • Storage area networks.
  • Account management.
  • Scripting.
  • Performance base-lining, monitoring, and trouble-shooting.
  • Security and disaster recovery.
  • Local area and wide area network related concepts.
• Database Development
  • Microsoft SQL (currently supported versions)
  • SQL Scripting.
  • Stored Procedures.
  • Reports management.
• Business Analysis.
  • Requirements specifications and capturing.
  • Business unit interface.
• Project Management
  • Establishment of timelines, Gantt charts, predecessor/successor relationships, resource loading and management.
  • Familiarity with Microsoft Project, SharePoint, etc.
• Other
  • Communication – Actively listens and gets clarification. Responds to inquiries quickly with professionalism and tact. Writes clearly and informatively. Edits work for errors. Able to read and interpret information accurately and concisely. Able to effectively communicate technical concepts to technical and non-technical staff.
  • Interpersonal Skills - focuses on task at hand. Maintains confidentiality. Works well in a team. Works well with others at all levels of the organization.
  • Teamwork - Willing and eager to help others and share knowledge and skills.
  • Analytical - Able to mine and collect data needed for problem solving and design projects.
  • Strong problem solving skills - gathers and analyzes information skillfully.
  • Organization skills - keep work area neat and clear of safety hazards, files are maintained neatly and are easily retrieved. Ability to organize, manage, prioritize, and handle numerous projects/tasks, sometimes heavy loads. Detailed oriented.
  • Dependability - Follows instructions, responds to management direction. Willing to commit to additional hours when necessary to reach Firm objectives
  • Ability to delegate, coordinate, and build productive working relationships.
  • Strong work ethic.
  • Strong ownership and responsibility.
  • High level of professionalism.
  • High integrity.
  • Produces quality work reliably and consistently.
  • Ability to self-educate.

Please note, we are not working with outside recruiters for this position.

Benefits

Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.

Contact Information

If you have questions, please e-mail Andrew Doucet at [e-mail] with “Applications Analyst" in the subject line. Please note, applications submitted via e-mail will not be considered.

Firm Overview

Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Best Law Firms has named Ogletree Deakins a “Law Firm of the Year” for 14 consecutive years. In the 2025 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Litigation – Labor and Employment category. Ogletree Deakins has more than 1,100 attorneys located in 60 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S. We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments. Equal Opportunity Employer.