Application Technical Specialist - Data Entry

Brown & Brown, Inc.; Charlotte (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Benefits

401k

Employee Stock Purchase Plan (ESPP)

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown is seeking a Technical Assistant to join our Northeast Support Team. Under the supervision of the Business Operations Leader, you will process workflows, respond to brokers and underwriters, and support policy servicing inquiries.

This role requires strong MS Office skills, basic accounting knowledge, and a professional telephone demeanor. 1–2 years’ experience and a high school diploma are preferred.

Qualifications

• High School Diploma or GED required.
• Proficient with MS Office Suite.
• Basic accounting knowledge.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1-2 years’ experience in a similar position.

Responsibilities

• Correspond with Brokers, Underwriters and Underwriter Assistants via Teams/email to respond to questions, investigate and resolve issues, and follow up on outstanding items.
• Provide clerical and administrative support to Operations Team and Underwriting Teams.
• Assist with policy servicing inquiries to include accounting, underwriting, and operations.
• Learn and work within Agency Management System to save documents, emails, and correspondence.
• Become familiar with Agency Management System reporting functionality to include running and distributing scheduled and ad hoc reports.
• Answer questions about the organization’s products and services to assist in customer service functions.
• Pursue a course of personal and professional development.

Skills

MS Office Suite

Basic accounting

Confidentiality

Telephone etiquette

1-2 years experience

Education

High School Diploma or GED

Associate or bachelor’s degree in insurance or accounting

Tools

Agency Management System

Job description

Brown & Brown

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Technical Assistant

is seeking a

to join our growing team!

Under the general supervision of the Business Operations Leader, the Technical Assistant is responsible for processing the workflow of the Northeast Support Team.

How You Will Contribute:

• Correspond with Brokers, Underwriters and Underwriter Assistants via Teams/email to respond to questions, investigate and resolve issues, and follow up on outstanding items.
• Provide clerical and administrative support to Operations Team and Underwriting Teams.
• Assist with policy servicing inquiries to include accounting, underwriting, and operations.
• Learn and work within Agency Management System to save documents, emails, and correspondence.
• Become familiar with Agency Management System reporting functionality to include running and distributing scheduled and ad hoc reports.
• Answer questions about the organization’s products and services to assist in customer service functions.
• Pursue a course of personal and professional development.

Skills & Experience to be Successful:

• Minimum education requires a High School Diploma or GED.
• Proficient with MS Office Suite.
• Basic accounting knowledge.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1 - 2 years’ experience in a similar position.

Preferred:

• Associate or bachelor’s degree in an insurance or accounting related discipline.
• Some licensing or insurance related courses.

Pay Range

Pay Range$22.00 - $22.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits

• Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits

• ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

Mental Health & Wellness

• Free Mental Health & Enhanced Advocacy Services

Beyond Benefits

• Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits.

Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.