Application Systems Analyst

Baker Distributing; Jacksonville (FL); On-site; USD 65,000 - 92,000; Full time

Job summary

Baker Distributing is seeking an Applications Systems Analyst to support and maintain enterprise IT systems and act as the Service Desk escalation point. The role covers Windows environments, Microsoft Entra ID, Intune, Meraki networking, and enterprise apps, with involvement in site buildouts and infrastructure projects.

The ideal candidate brings IT experience, ITIL familiarity, strong collaboration skills, and a proactive approach to stability and continuous improvement of IT operations.

Qualifications

• Associate's degree in Information Technology or related field
• 2+ years in systems administration, technical support, IT operations, or related technology role
• Experience with Windows desktop/server environments, Entra ID, Intune, Meraki, and PowerShell scripting
• ITIL Foundation or similar certification is desirable but not required
• Experience using ITSM/ticketing platforms to manage incidents, requests, and changes
• Strong analytical, problem-solving, and customer service skills
• Excellent verbal/written communication and ability to collaborate with stakeholders
• Experience supporting office expansions, site buildouts, relocations, or deployments
• Experience with workflow automation and endpoint management of enterprise apps

Responsibilities

• Serve as primary escalation point for complex issues beyond Tier 1.
• Troubleshoot and resolve issues across Windows environments, Entra ID, Intune, Meraki, and related systems.
• Administer ITSM platform including workflows, routing, SLAs, queues, and automation.
• Support incident, problem, and change management with proper documentation.
• Analyze recurring issues and collaborate on root-cause analysis.
• Develop and maintain technical documentation, runbooks, and knowledge base articles.
• Handle onboarding/offboarding and user access provisioning.
• Coordinate office expansions, relocations, and infrastructure projects; travel as needed.
• Collaborate with Service Desk, Infrastructure, and stakeholders to ensure reliable IT operations.
• Participate in process improvements to enhance service delivery

Skills

Analytical thinking

Problem solving

Customer service

Communication

Multitasking

Education

Associate's degree in IT or related field

Tools

PowerShell

Microsoft Entra ID

Intune

Cisco Meraki

ITSM platforms

Job description

JobSummary

The Application Systems Analystis responsible forsupporting andmaintainingenterprise IT systems while serving as the primary escalation resource for the Service Desk. With working knowledge across Windows systems, Microsoft Entra ID, Intune, Meraki networking, and enterprise applications, this role diagnoses and resolves complex technical issues, escalates matters appropriately, and helps ensure stable IT operations. The role alsoparticipatesin site buildouts, relocations, and other infrastructure initiatives, providing technical support and coordination to meet organizational needs.

Essential Duties/Accountabilities

• Serve as the primary escalation point for technical issues and service requests beyond Tier 1 support, resolving complex incidents and escalating toappropriate resourceswhen necessary.

• Troubleshoot, diagnose, and resolve issues across Windows server and desktop environments, Microsoft Entra ID, Intune, Meraki networking, and related enterprise systems.

• Administer andmaintainthe organization's IT service management platform, including workflows, ticket routing, service level monitoring, queue management, and process automation.

• Support incident, problem, and change management processesin accordance withestablished IT service management practices, ensuringaccuratedocumentation andtimelyresolution.

• Analyze recurring issues,identifytrends, and collaborate with infrastructure teams and stakeholders to support root cause analysis and continuous improvement initiatives.

• Develop,maintain, and enhance technical documentation, knowledge base articles, standard operating procedures, and support runbooks.

• Perform system administration activities related to employee onboarding, offboarding, user access management, endpoint configuration, and application provisioning.

• Provide technical support and coordination for office expansions, relocations, and other infrastructure-related projects, including occasional travel to support implementation and deployment activities.

• Collaborate with Service Desk personnel, Infrastructure Engineering teams, application owners, and business stakeholders to support reliable and efficient IT operations.

• Participate in process improvement efforts that enhance service delivery, operational efficiency, and the end-user experience.

Qualifications

• Associate's degree in Information Technology, Computer Science, a related field, or equivalent combination of education, training, and experience.

• Two (2) or more years of experience in systems administration, technical support, IT operations, or a related technology role.

• Experience supporting and troubleshooting Windows desktop and server environments, Microsoft Entra ID, Intune, Cisco Meraki, and PowerShell scripting.

• Familiarity with IT service management principles and practices; experience working in an ITIL-aligned environment preferred.

• Experience using enterprise IT service management or ticketing platforms to manage incidents, service requests, and change activities.

• Strong analytical, problem-solving, and customer service skills, with the ability to manage multiple priorities in a fast-paced environment.

• Effective verbal and written communication skills and the ability to collaborate with technical and non-technical stakeholders.

• ITIL Foundation certification or similar IT service management certification isdesired butnotrequired.

• Experience supporting office expansions, site buildouts, relocations, or other technology deployment projects preferred.

• Experience with workflow automation, endpoint management, or administration of enterprise applications desired.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.

• Operates computer and telephone equipmentfor extended periods of time.

• Visual acuity isrequiredto perform essential job functions such as basic reading tasks. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.