Application Support Technician

City of New York; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an Application Support Technician to support the NYCAPS, CityTime, and payroll systems. You will troubleshoot file transmissions, set up partners in Sterling Integrator, and ensure high levels of system availability for end users.

The role requires UNIX scripting, BPML, and experience with Sterling Integrator and related file transfer protocols. You will collaborate with vendor staff and testers during development, testing, and production support.

Qualifications

• Experience with UNIX scripting and shell scripting (KSH).
• Experience with Sterling Integrator and BPML.
• Programming in a mainframe or UNIX business application.
• Experience with PGP encryption and file transfer protocols (SFTP/FTPS).
• BPML experience within Sterling Integrator (IBM Sterling B2B Integrator).
• Excellent oral and written communication, interpersonal and organizational skills.

Responsibilities

• Support production maintenance of NYCAPS, CityTime, and payroll systems.
• Write UNIX scripts and BPML to transfer files between systems.
• Coordinate with production control and vendor staff; ensure high availability for end users.

Skills

UNIX scripting

Java programming

Excellent communications

Mainframe/UNIX programming

Scripting (KSH)

BPML

PGP encryption

Education

Bachelor's degree in CS/Engineering

8+ years IT service management/ops experience

4+ years IT service management/ops experience

Tools

Sterling Integrator

SFTP

FTPS

PeopleSoft

PeopleTools Process Scheduler

Rational Suite

ClearQuest

CONNECT: Direct

MVS/JCL

Job description

• Salary Band: $100,000 to $125,000
• Compensation: USD 75,000 - USD 108,000

Job Description

The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for an Application Support Technician working in the Application Support group to support the ongoing production maintenance of the PeopleSoft based HR and Benefits system - NYCAPS (New York City Automated Personnel System, as well as CityTime, and the payroll and pension payroll systems. Responsibilities include troubleshooting file transmission problems with various file transfer partners; setting up new business partners in the Sterling Integrator file repository system; ensuring that the operational support and production control functions are efficient, correct, and conform to agency operational standards; monitoring software products for operational alerts providing rapid response to problems; coordinating effectively with production control and operational counterparts; ensuring the highest level of application availability to the end users. They will be required to document operational problems following standards and procedures. The selected candidate will be required to write UNIX scripts and use BPML (Business Process Modeling Language) to support the transfer of files between internal systems and end-user systems. They will also work with vendor supplied operational and production control staff, setting up and scheduling jobs and scripts, quality controlling the inputs and outputs, and reviewing written operational procedures. They will assist testers as needed and resolve operational problems during development and testing, as well as production. Additional Information P-554 IT SERVICE MANAGEMENT SPECIALI - 95713

Required Qualifications

• Experience with UNIX, including writing scripts; shell scripting (KSH)
• Experience with Sterling Integrator
• Programming experience in a mainframe or UNIX business application
• Experience with PGP encryption
• Experience with the file transfer protocols SFTP and FTPS
• Experience with BPML (Business Process Modeling Language), preferably within Sterling Integrator (also known as IBM Sterling B2B Integrator)
• Excellent Communications skills (oral and written), interpersonal, and organizational skills

Preferred Skills

• Experience with job submission and scheduling procedures and monitoring tools
• Experience with PeopleSoft, including People Tools Process Scheduler
• Experience with Rational Suite, including Clear Quest
• Experience with CONNECT: Direct
• Experience working with PeopleSoft Implementations in a government environment
• Knowledge of MVS/JCL, TSO/ISPF
• Experience with Java programming and builds

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations; 3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Work Location: 5 Manhattan West, NY, NY Position is located in NYC near Madison Square Garden and Hudson Yards