Application Support Specialist II

Paycom; Gardena (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health, Vision, & Dental Insurance

Long Term Disability Insurance

Life and AD&D Insurance

Employee Assistance Program (EAP)

401K Plan

Paid Holidays (10) including 1Floating

Paid Sick Time

Paid Vacation Time

Job summary

Paycom in Gardena, CA seeks an Application Support Specialist II to ensure high availability and performance of mission-critical business applications. You will lead complex troubleshooting, perform root-cause analysis, and implement improvements across hybrid cloud environments (AWS/Azure/GCP and on‑prem).

Ideal candidates bring strong analytical, problem-solving and communication skills, with 3+ years in relational databases (PostgreSQL, SQL Server, Snowflake) and experience with NoSQL

Qualifications

• Bachelor’s Degree with six (6) years related experience OR associate degree with eight (8) years related experience OR High School or equivalent with ten (10+) years related experience.
• Exhibit strong analytical skills with the capability to acquire, retain and leverage advanced technical competencies.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Exhibits excellent communication and interpersonal skills.
• Strong customer service, communication, and project management.
• 3+ years of experience with structured databases such as PostgreSQL, SQL Server, Snowflake or similar technologies.
• Working knowledge on Oracle forms and web apps.
• Working experience with unstructured databases such as NoSQL, Amazon DynamoDB, MongoDB, or similar.
• Familiarity Regulatory Reporting topics.
• Must have valid California driver’s license and personal vehicle with liability insurance when driving personal vehicle on BHS business.

Responsibilities

• Handle escalated troubleshooting and root-cause analysis.
• Protect data integrity and ensure regulatory compliance (HIPAA, CMIA, CFR).
• Provide advanced technical assistance on electronic health record applications.
• Support provisioning, deploying, administering, monitoring, and maintaining vendor applications.
• Design and refine SQL Server replication topologies for enterprise application distribution.
• Provide expert analysis and translate business requirements into technical specifications.
• Document complex processes and configurations; prepare guides and tutorials.
• Maintain familiarity with policies and regulations and ensure safety and professionalism.

Skills

Analytical thinking

Problem solving

Communication

Customer service

Project management

Education

Bachelor’s Degree

Associate degree

High School or equivalent

Tools

PostgreSQL

SQL Server

Snowflake

NoSQL

MongoDB

Oracle Forms

Web apps

DynamoDB

Oracle forms and web apps

Job description

Job Details

• Level: Experienced
• Job Location: Corporate Administration - Gardena, CA
• Position Type: Full Time
• Salary Range: $28.81 - $34.57Hourly
• Job Shift: Day

Benefits

• Health, Vision, & Dental Insurance
• Long Term Disability Insurance
• Basic Life and AD&D Insurance
• Employee Assistance Program (EAP)
• 401K Plan
• 10 Paid Holidays including 1 Floating Holiday
• Paid Sick Time
• 2 weeks Paid Vacation Time

Statement of Purpose

The Application Support Specialist II is responsible for ensuring the high availability, reliability, and optimal performance of mission-critical business applications. This role provides expert-level technical support, leading complex troubleshooting efforts, and root-cause analysis to minimize business disruption and drive continuous system improvements.

Major Tasks, Duties and Responsibilities

• Responsibilities include handling escalated troubleshooting, managing configurations, and analyzing root cause issues.
• Help to protect data integrity, ensure regulatory compliance such as HIPAA, CMIA, CFR
• Provide advanced technical assistance support on electronic health record applications.
• Provide oversight on external agency websites and public portals
• Support various assorted business and clinical applications.
• Provide support for provisioning, deploying, administering, monitoring, maintaining, vendor applications
• Designed and refined SQL Server replication topologies encompassing Publisher, Distributor, and Subscriber setups to efficiently support the distribution of enterprise-level applications.
• Provide support services within a hybrid cloud environment, including AWS, Azure, GCP, and on-premises data centers.
• Writes business requirements, functional designs and test cases for support fixes, ongoing enhancements and projects
• Support efficient workflows for clinical and administrative staff, providers, and partners.
• Assists in the development of key strategic attributes for the client’s information technology strategy
• Independently perform expert level analysis and design by translating business requirement requirements into technical specification
• Document complex processes, procedures, system configurations and specifications
• Prepare specified documentation guides, procedure manuals, tutorials, handbooks, and any other user documentation.
• Maintains familiarity with BHS policies and procedures and other applicable regulations to perform job duties accordingly.
• Participate in safety programming to promote client and staff safety
• Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times. Maintain health and safety standards of facility.
• Recognize personal biases working within diverse populations. Maintain cultural sensitivity at all times.
• Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts.
• Attend meetings and trainings and participate in committees as assigned.
• Other duties as assigned.

Application Support Specialist II Competencies and Performance Expectations

• Ability to multitask efficiently while maintaining accuracy.
• Ability to deliver prompt, impactful outcomes.
• Able to develop and implement proactive, automated solutions and processes.
• Able to quickly prioritize and efficiently complete tasks of varied scope, scale, and technical requirements.
• ability to act as a role model in demonstrating customer service, integrity, and ethical behavior.
• Ability to complete the above major tasks, duties and responsibilities
• Ability to demonstrate professional judgment and decision-making
• Ability to adhere to professional standards
• Able to sit at a desk, use a keyboard, write and physically perform other job duties.
• Ability to manage multiple deliverables or projects and work with tight timelines

Prerequisite Qualifications

• Bachelor’s Degree with six (6) years related experience OR associate degree with eight (8) years related experience OR High School or equivalent with ten (10+) years related experience.
• Exhibit strong analytical skills with the capability to acquire, retain and leverage advanced technical competencies.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Exhibits excellent communication and interpersonal skills.
• Strong customer service, communication, and project management
• 3+ years of experience with structured databases such as PostgreSQL, SQL Server, Snowflake or similar technologies
• Working knowledge on Oracle forms and web apps
• Working experience with unstructured databases such as NoSQL, Amazon DynamoDB, MongoDB, or similar.
• Familiarity Regulatory Reporting topics
• Must have valid California driver’s license and personal vehicle with liability insurance when driving personal vehicle on BHS business.