Application & Support Specialist

rayusexternalcareers; Town of Florida (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holiday pay

Job summary

RAYUS Radiology is seeking an Application & Support Specialist to ensure data integrity and provide user support for essential systems including the Referring Physician Database, RIS, Provider Portal and Patient Portal. You will work with IT and internal teams to troubleshoot and implement solutions while supporting training and documentation.

The role is full-time, Monday–Friday, 8:00am–4:30pm, with focus on data accuracy, access control and resolving data flow issues across multiple healthcare

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of healthcare experience using Electronic Health Record systems.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Ensure accuracy and integrity of provider, location and patient data by reviewing and updating records.
• Investigate and resolve data discrepancies such as failed faxes and duplicate patient records.
• Manage user accounts and access permissions for Provider and Patient Portals.
• Provide technical assistance to internal departments, healthcare providers and patients for portal issues.
• Identify process improvements to increase efficiency and data accuracy.
• Develop and maintain workflow documentation, training materials and support resources.
• Support market training, onboarding and performance by sharing best practices.
• Prioritize and respond to incoming requests in a timely manner.
• Collaborate with IT and cross-functional teams to troubleshoot interfaces or system issues.

Skills

Data integrity

User support

Healthcare experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for anApplication & Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!As an Application & Support Specialist, you will beresponsible for administrative duties, with a primary focus on data integrity, workflow optimization, and user support. This role supports key systems such as the Referring Physician Database (RPD), Radiology Information System (RIS), Provider Portal and Patient Portal ensuring accurate and reliable data. The Applications & Support Specialist resolves data flow issues, manages user access, and collaborates with internal teams and IT to troubleshoot and implement solutions. In addition, this role contributes to related market training by identifying inefficiencies and helping deploy new tools or features.

This is a full-time position working 40 hours per week. Shifts are Monday-Friday from 8:00am-4:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(90%) Administrative and Operational Duties

1. Ensure the accuracy and integrity of provider, location and patient data by regularly reviewing and updating system records.
2. Investigate and resolve data-related discrepancies such as failed fax transmissions and duplicate patient records.
3. Assist in managing user accounts and access permissions for the Provider and Patient Portals.
4. Provide support and technical assistance to internal departments, healthcare providers, and patients for issues related to portals.
5. Identify and suggest improvements to existing processes to increase efficiency, enhance data accuracy, and reduce errors.
6. Assist in the development and maintenance of related workflow documentation, training materials, and support resources.
7. Support team member and market training, onboarding, and performance by sharing best practices.
8. Monitor and prioritize incoming requests, ensuring timely and effective responses.
9. Collaborate with Applications & Support Coordinator, IT, and cross-functional teams to troubleshoot and resolve interface or system-related issues, escalating when necessary.
10. Maintain clear and consistent communication with the Applications & Support Coordinator and leadership to support operational efficiency and user satisfaction.

(10%) Other Duties as Assigned

Required:

1. High school diploma, or equivalent.
2. One (1) year experience in healthcare, utilizing Electronic Health Record systems
3. Proficient in utilizing Microsoft Office Suite applications; Outlook, Word, Excel, PowerPoint etc.

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

RAYUS offers benefits (based on eligibility) and many more. Visit our career page to see them all www.rayusradiology.com/careers.

• medical, dental and vision insurance
• 401k with company match
• life and disability insurance
• tuition reimbursement
• adoption assistance
• pet insurance
• PTO and holiday pay
• and many more

DailyPay implementation is contingent upon initial set-up period.