Application Support Engineer (Remote - US)
Octave
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Job summary
Octave is seeking a full-time Software Consultant to join its global support team. The role offers flexibility with limited travel and the option to work from home or any Octave office location in the US.
Responsibilities include troubleshooting complex issues, collaborating with product teams, documenting outcomes, and maintaining knowledge bases. Prior experience with Intergraph Smart3D is a plus.
Qualifications
- Strong competency in Intergraph Smart3D with knowledge of Octave solutions is advantageous.
- Excellent oral and written communication via telephone, email, video, and in person.
- Experience with Azure DevOps and consulting services.
- Customer service experience and ability.
Responsibilities
- Troubleshoot and resolve technically complex support issues related to Octave solutions and interfaces.
- Collaborate with solution development and product teams; document design issues and customer feedback.
- Document support activities and maintain knowledge base.
- Develop training material and internal/external instructions.
- Travel limited; participate in customer training as needed.
Skills
Education
Tools
Job description
- Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Octave’s Solutions and interfaces.
- Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
- Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
- Accurately documents support activities and outcomes; Maintains knowledge base.
- Develops strong proficiencies in Customer Relationship Management systems.
- Maintains adherence to customer service level agreements.
- Develops technical documents, instructions, and training for internal and external purposes.
- Keeps updated on current Octave’s solution portfolio through training and sprint reviews.
- May conduct customer training or work on service activities when required.
- Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Octave’s Solutions and interfaces.
- Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
- Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
- Accurately documents support activities and outcomes; Maintains knowledge base.
- Develops strong proficiencies in Customer Relationship Management systems.
- Maintains adherence to customer service level agreements.
- Develops technical documents, instructions, and training for internal and external purposes.
- Keeps updated on current Octave’s solution portfolio through training and sprint reviews.
- May conduct customer training or work on service activities when required.
- As a minimum possess strong competency of Intergraph Smart3D with knowledge of additional Octave Solutions an advantage.
- Communicate via the telephone, email, online video, and in person, employing excellent oral and written communication skills.
- Experience with Azure DevOps
- Experience participating in consulting functions and services.
- Customer Service experience and ability.
- Degree qualification in a Mechanical/Chemical Engineering or related discipline or equivalent industry experience.
- Fluency in the basic technologies underlying the IT industry.
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
Job Location (Short): Alpharetta, Georgia-USA | Bogotá, D.C., Distrito Capital de Bogotá-COL | Houston, Texas-USA | Madison, Alabama-USA | São Paulo, São Paulo-BRA
Workplace Type: Remote
Req Id: 3183
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
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