Application Support Engineer

Tower Loan of Mississippi, LLC; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Tower Loan of Mississippi, LLC is seeking an Application Support Engineer to maintain enterprise applications, troubleshoot issues, and ensure high availability. You will act as a subject matter expert and collaborate with IT, development, and vendor teams on upgrades and patches.

You will monitor performance, document SOPs and support onboarding, upgrades, and incident reviews to drive continuous improvement across the technology stack.

Qualifications

• Bachelor’s degree in computer science, IT, or related field with minimum 5 years in application support.
• Experience in financial services or other highly regulated industries preferred.
• Hands-on experience managing Windows Update processes and IIS.
• Scripting languages such as PowerShell, Python, or Bash preferred.
• Experience with third-party vendors for application support and maintenance preferred.
• Understanding of security best practices, compliance requirements (HIPAA, PCI-DSS, NIST).

Responsibilities

• Maintain and oversee enterprise-level software applications for performance, availability, and reliability.
• Provide technical troubleshooting, system integration, and user support; serve as SME for supported applications.
• Analyze, diagnose, and resolve incidents; identify root causes and implement long-term solutions.
• Collaborate with development, infrastructure, helpdesk, and vendor teams for enhancements and patches.
• Monitor application performance, create documentation, and support deployment, change control, and release processes.
• Assist with onboarding, upgrades, or application transitions; participate in post-incident reviews.

Skills

Integrity

Problem-solving

Documentation

Office 365 Admin

IIS

SQL Server

ITIL

Jira

Windows Server

Active Directory

Intune

PowerShell

Python

Security best practices

Education

Bachelor’s degree in CS/IT or equivalent (5 years exp)

Tools

SharePoint Administration

Litigation Hold tools

ManageEngine Endpoint Central

Intune

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing technical troubleshooting, system integration, and user support, while serving as a liaison between IT, vendors, and business teams. Provide support for core business applications, ensuring high availability, performance, and timely resolution of issues. Analyze, diagnose, and resolve application incidents and problems by identifying root causes and implementing long-term solutions. Act as a subject matter expert (SME) for supported applications and provide hands‑on technical assistance to technical and non-technical stakeholders. Collaborate with development, infrastructure, helpdesk, and vendor teams to implement application enhancements, upgrades, and patches. Monitor application performance and availability. Create and maintain documentation, including knowledge base articles, Standard Operating Procedures (SOPs), support runbooks, and system configurations. Assist with deployment activities, change control, and release management processes. Support incident response activities and participate in post‑incident reviews to ensure continuous improvement. Identify and implement automation opportunities to streamline support processes. Provide user training and support during onboarding, upgrades, or application transitions. Perform all other duties as assigned.

Required Skills/Abilities:

• Highest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.
• Excellent problem-solving and documentation skills, with the ability to work independently and collaboratively across teams.
• Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Jet Addon, etc.) and SharePoint Administration, including Litigation Hold tools.
• Strong knowledge of enterprise application environments, including web-based and client/server architectures.
• Experience supporting and troubleshooting IIS & SQL-based systems (SQL Server).
• Familiarity with ITIL-based support processes and ticketing systems (InvGate, Jira).
• Solid understanding of Windows Server, IIS, Active Directory, and integrations.
• Proficiency in Endpoint Management tools such as ManageEngine Endpoint Central and Intune.
• Strong knowledge of email flow troubleshooting within Microsoft 365 environments.
• Familiarity with certificate management and security protocols.

Education and Experience:

• Bachelor’s degree in computer science, IT, or a related field, or equivalent on-the-job experience with a minimum of 5 years in application support required.
• Experience in financial services or other highly regulated industries preferred.
• Hands‑on experience managing Windows Update processes and IIS (Internet Information Services).
• Familiarity with scripting languages such as PowerShell, Python, or Bash preferred.
• Experience working with third‑party vendors for application support and maintenance preferred.
• Understanding of security best practices, compliance requirements (HIPAA, PCI‑DSS, NIST, etc.), and data protection principles preferred.

Physical Requirements:

• Stand, walk, and/or sit for eight (8) hours a day.
• Communicate effectively, verbally, written, in person, via telephone, or electronically.
• Lift and maneuver up to 20 lbs.

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.

With over 260 locations across 8 states, our team builds strong customer relationships by offering personalized financial solutions in person, by phone, and online. We're dedicated to our communities, foster employee growth, and offer clear career paths through internal promotion.

Join us and grow your career today!

Established since 1936, Tower Loan is proud to be one of America's largest privately owned consumer finance companies, operating more than 260 office locations across eight states. We are dedicated to building strong customer relationships by providing personalized financial solutions and are deeply committed to serving our communities. We foster a culture of growth and development for our employees, with a strong promote-from-within philosophy. For decades, Tower Loan has empowered our customers and team members to build brighter futures.