Application Support Engineer

Siemens; Trenton (NJ); Remote; USD 110,000 - 130,000; Full time

Job summary

Siemens Digital Industries Software - Mendix is seeking an Application Support Engineer to be the interface between customers and the Mendix product. You will resolve platform issues, troubleshoot deeply, and coordinate with R&D and Product teams to improve the product.

The role emphasizes autonomous decision-making, strong communication, and the ability to manage multiple cases while meeting SLAs. Occasional travel to Boston is expected, with remote work options available.

Qualifications

• Bachelor of Science in Information Systems, Engineering, Computer Science or equivalent.
• Excellent written and verbal communication with the ability to explain complex technical concepts.
• Strong problem-solving skills and continuous learning mindset, especially in low-code development.
• Highly organized and able to manage multiple customer cases concurrently.
• Understanding of programming languages (Java, JavaScript), APIs, web services, relational databases and cloud tech.
• Experience in customer-facing technical support or consultancy is preferred.

Responsibilities

• Independently resolve platform and product issues for customers in the Mendix ecosystem.
• Conduct in-depth troubleshooting and analysis of reported issues across the platform.
• Coordinate with Mendix R&D, Product Management, and Customer Success Managers.
• Make autonomous decisions to resolve customer issues and improve the Mendix experience.
• Prioritize tasks based on severity and business impact on customer Mendix applications.
• Adhere to SLAs and manage customer expectations transparently.

Skills

Communication skills

Problem solving

Organizational skills

Technical proficiency

Customer engagement

Location flexibility

Education

Bachelor's degree in Information Systems, Engineering, CS

Tools

Java

JavaScript

APIs

Web services

SQL

Kubernetes

Job description

Siemens Digital Industries Software - Mendix

Siemens Digital Industries Software is seeking a highly motivated and technically proficient Application Support Engineer to join our Mendix team. This role is ideal for an individual who demonstrates strong problem-solving capabilities, a commitment to customer success, and the ability to thrive in a dynamic, technology-driven environment.

As part of Siemens Digital Industries Software, Mendix is at the forefront of revolutionizing enterprise application development through its industry-leading low-code platform. We empower organizations to rapidly create, integrate, and deploy robust, enterprise-grade solutions. This position offers an exciting opportunity to contribute to our growing support team, providing essential technical guidance and resolution for our cutting-edge platform and applications.

What you'll be doing:

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities include:

• Customer Issue Resolution: Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low-code environment.

• Technical Troubleshooting and Analysis: Conduct in-depth investigation, reproduction, and troubleshooting of reported issues. Identify suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components.

• Stakeholder Coordination: Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi-functional coordination and contributing to product improvement.

• Autonomous Decision-Making: Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience.

• Prioritization and Time Management: Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications.

• Expectation Management: Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism.

What you'll bring:

We are seeking a candidate who possesses strong technical competence, excellent interpersonal skills, and a dedication to resolving complex challenges.

• Education: A Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude.

• Communication Skills: Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences.

• Problem-Solving Acumen: Aptitude for technology and problem-solving, coupled with robust analytical skills and a commitment to continuous learning, particularly within low-code development.

• Organizational Capabilities: Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment.

• Technical Proficiency/Interest: An understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes). Experience with low-code platforms is highly advantageous.

• Customer Engagement Experience (Preferred): Prior experience in customer-facing technical support, consultancy roles, or other relevant customer service experience is preferred.

• Location Flexibility: Ability to work from our Boston office a few times per year to foster collaboration and team cohesion.

Why Siemens?

At Siemens, we are committed to fostering an environment where our employees can thrive and make a significant impact. We offer:

• Innovative Technology: Contribute to a leading low-code platform that is transforming industries globally.

• Meaningful Work: The opportunity to directly influence customer success and contribute to a product that delivers tangible value.

• Professional Development: A culture that promotes continuous learning, professional growth, and staying abreast of technological advancements.

• Collaborative Environment: A supportive, agile, and inclusive team where contributions are valued, and collaboration is integral.

Comprehensive Benefits:

The salary range for this position is $110,000 to $130,000 and this role is eligible to earn incentive compensation. The actual compensation offered is based on

the successful candidate’s job-related skills, experience, and relevant education/training.

Siemens offers health and wellness benefits to employees; you can access the benefits

available in your country via the link: Benefits | Siemens Digital Industries Software (https://jobs.sw.siemens.com/benefits/)

#TeamSiemens #TransformTheEveryday #LI-Remote #SWSaas

Job Family : R&D