Application Support Engineer

KG Tiger; Natick (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading software company in Natick, Massachusetts, is seeking a candidate for an application support role focused on MATLAB and Simulink. The position involves collaboration across departments, providing technical support, and developing leadership skills. A master's or Ph.D. in Computer Science is required, along with strong communication and time management capabilities.

Qualifications

• Strong academic record required.
• Ability to coach and mentor others.
• Experience in software development is a plus.

Responsibilities

• Provide application support for complex technical issues.
• Collaborate with other departments on projects.
• Develop technical skills specific to the product suite.

Skills

Excellent communication

Time management

Technical support in MATLAB and Simulink

Education

M.S. or Ph.D. in Computer Science

Job description

The Company is a $800M company that employs over 3,000 employees worldwide. It is a leading developer of mathematical computing software. Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development. It has over 90 products well known in the market and these are primarily used in various industries like automotive, aerospace and defense, biotech, semiconductor, etc.

A professional services consulting firm hired to directly source prospective candidates. The company’s strategy of maintaining long-term relationships has created a success paradigm that nets great benefits for candidates and clients. Your confidentiality is totally respected. Resumes and other employment-related information are not shared with the client until we have secured your permission. Likewise, we may be asked to maintain client confidentiality.

Job Description

The position consists of two central components – Application support and collaborative project work with other departments.

• Contribute to products and projects with other departments, such as Software Development, Technical Marketing, Customer Training, and Consulting etc. to strengthen your technical and professional skills, discover your professional interests, and help advance your career.
• Provide application support to customers for highly complex technical issues in MATLAB, Simulink, and entire suite of products.
• Specialize and develop technical skills in your domain and product suite.
• Develop and demonstrate leadership skills through opportunities to coach and mentor others, and initiate and lead process improvement projects.

Qualifications

The incumbent should have excellent communication and time management skills and strong academic record.

• M.S. or Ph.D. in Computer Science.