Application Support Engineer

Leidos; Brookmont (MD); On-site; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking a TS/SCI cleared Application Support Engineer to oversee and support a media processing workflow for the NDOC under the DOMEX Technology Platform contract. You will monitor ingest pipelines, act as Tier 1 escalation, diagnose bottlenecks, and coordinate with engineering teams to resolve issues within strict SLAs.

Excellent SQL querying, Linux/Windows server experience, and strong communication skills are essential to bridge technical and non-technical stakeholders and ensure

Qualifications

• BS in Engineering, Computer Science, Systems Engineering, or related field and 8–12 years of experience or Masters with 6–10 years of experience.
• Active TS/SCI clearance with ability to obtain polygraph.
• Experience in technical/enterprise software support or systems administration.
• Proficiency in Linux and Windows Server.
• SQL queries to investigate application state and metrics.
• Understanding of digital media concepts and transfer protocols.
• Excellent communication bridging users and engineers.

Responsibilities

• Monitor health, availability, and throughput of media ingest apps and digital asset management tools.
• Act as Tier 1 escalation point for clients and stakeholders.
• Identify bottlenecks, failed jobs, and errors before impact.
• Triage, investigate, and resolve issues within SLA windows.
• Document incident lifecycles and root-cause analyses.
• Maintain and troubleshoot Linux/Windows server infrastructure.
• Translate latency/failure patterns into diagnostics and requirements.
• Translate recurring complaints into bugs, user stories, and feature requests.

Skills

Linux

Windows Server

SQL queries

Digital media concepts

Strong communication

Technical support experience

Bridge non-technical and engineering

Education

BS in Engineering/CS/related field

Tools

Containerized apps

Monitoring platforms

Job description

Are you ready to join Leidos all-star team? Through training, teamwork, and exposure to challenging technical work, let Leidos show how to accelerate your career path.

Leidos has an exciting opening for you, as our next TS/SCI cleared Application Support Engineer, to oversee and support a media processing workflow application, supporting DIA’s National Digital Exploit and OSINT Center (NDOC) under our 10-year DOMEX Technology Platform (DTP) contract.

You will work closely with the team on the following key tasks:

• Actively monitor the health, availability, and throughput of media ingest applications, transcoding pipelines, and digital asset management tools.
• Act as Tier 1 technical escalation point for external clients and internal operational stakeholders.
• Identify processing bottlenecks, failed ingest jobs, metadata corruptions, and network transfer errors before they impact client delivery.
• Triage, investigate, and resolve complex issues and customer complaints within strict contractual SLA response and resolution windows.
• Document incident lifecycles, root-cause analyses, and step-by-step resolution paths.
• Maintain and troubleshoot the application server infrastructure hosting software across both Linux and Windows Server operating systems.
• Translate application-level latency complaints into actionable database diagnostics.
• Translate application failure patterns into server/network requirements.
• Translate recurring custom complaints into prioritized bug tickets, user stories, and feature requests.

To be successful in this role you need the following (required qualifications):

• BS in Engineering, Computer Science, Systems Engineering, or related field and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience.
• Must have an active Top Secret/SCI security clearance with the ability to obtain and maintain a TS/SCI with Polygraph.
• Experience in technical support, application support, or systems administration within enterprise software.
• Demonstrated competency in both Linux and Windows Server.
• Proficient in writing SQL queries to investigate application state and extract operational metrics.
• Understanding of digital media concepts (ingest workflows, wrappers/containers, metadata XML/JSON) and transfer protocols.
• Exceptional communication skills with a proven track record of acting as a bridge between non-technical end users and specialized engineering teams.

You will wow us even more if you have some of these skills:

• Familiarity with containerized applications
• Experience with monitoring and telemetry platforms

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. For more information, visit www.Leidos.com. #NMECDTP-Leidos #ASBA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting: October 16, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $107,900.00 - $195,050.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.