Application Support Analyst (Tier II) - Legacy CA

Empower; Washington (District of Columbia); On-site; USD 79,000 - 123,000; Full time

Job summary

Empower AI in the US-DC area is seeking an Application Support Analyst (Tier II) to oversee user access, support legacy and new applications, and monitor performance. The role emphasizes proactive remediation, DevOps practices, and ensuring uptime during maintenance.

Ideal candidates have 5+ years IT experience, a Bachelor's degree, and a Secret Security Clearance. This is a full-time role requiring coordination with Tier III teams for ATO readiness in a federal contractor environment.

Qualifications

• 5+ years of IT or related experience.
• Bachelor's in IT or related field.
• Secret Security Clearance.

Responsibilities

• Oversee application user management to provide and maintain access.
• Support installation and deployment of legacy and new applications; troubleshoot and monitor performance.
• Implement self-learning and self-healing actions to improve reliability and reduce downtime.
• Provide emergency system support, apply changes and DevOps practices.
• Coordinate with Tier III teams to ensure readiness for Authority to Operate (ATO).

Skills

Access management

Troubleshooting

System monitoring

DevOps practices

Education

Bachelor's in IT or related field

Secret Security Clearance

Job description

Application Support Analyst (Tier II) - Legacy CA

Job ID: 2026-9219

Job Locations: US-DC

Type: Regular Full-Time

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active‑duty and veteran employees.

Responsibilities

• The analyst oversees application user management to provide and maintain access.
• You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring.
• This role anticipates implementing self‑learning and self‑healing corrective actions to enhance application reliability and minimizing operation downtime during critical, scheduled, and unscheduled maintenance by expediting deployment of approved changes/fixes or updates.
• In addition to routine application maintenance, you will be part of the team that:
  • provides emergency system support and emergency changes, updates application, patches, and deployments, ensuring minimal user disruption and implementing Development and Operations (DevOps) practices.
• You will also manage, monitor, install, remove, obtain, and renew application certifications as required in collaboration with Tier III teams to ensure application readiness for Authority to Operate (ATO).

Qualifications

EDUCATION AND EXPERIENCE

• 5+ years
• Bachelor's in IT or related field
• Secret Security Clearance

PREFERRED REQUIREMENTS:

• COMP TIA Sec +; ITIL4 Foundation Certification(s)

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 40 pounds
• Travel by land or air transportation 25 % .

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

Pay Band Min

USD $79,390.00/Yr.

Pay Band Max

USD $122,870.00/Yr.