APPLICATION SUPPORT ANALYST (BUREAU OF TECHNOLOGY) SEIU 73

Cook County; Chicago (IL); Hybrid; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Pension Plan

Deferred Compensation

Employee Assistance Program

Paid Holidays

Job summary

Cook County is seeking an experienced Enterprise Applications Administrator to manage and support enterprise software systems, including time and attendance and document management. You will test, implement fixes and upgrades, and configure applications to meet business needs, while collaborating with cross-functional teams.

The role requires a Bachelor's degree and at least two years in enterprise application administration, with strong SQL skills and the ability to communicate with both

Qualifications

• Bachelor's degree required.
• Two years of experience in administration and support of enterprise applications.
• Experience with Time and Attendance, Issue Tracking, or Document Management is required.
• Knowledge of SQL and ability to write queries.

Responsibilities

• Perform application management and support activities.
• Provide Tier II support for enterprise software systems.
• Collaborate with cross-functional teams to test and implement fixes, upgrades, and patches.
• Communicate with stakeholders regarding responsibilities and projects.

Skills

SQL queries

Software administration

Documentation

Multi-tasking

Office tools

Communication

Problem solving

Stakeholder mgmt

Education

Bachelor's Degree

Tools

SQL Server

Microsoft Office

Power Platform (preferred)

Job description

Job Summary

Performs application management and support activities independently or as a member of a team. Provides hands‑on Tier II or Level 2 application user support for enterprise software systems. Works with cross‑functional teams to test and implement software application fixes, upgrades and patches in the appropriate technology environments. Employs industry‑standard processes in the administration of enterprise applications including the configuration, testing and implementation of software applications to meet business requirements. Communicates and collaborates with internal and external stakeholders regarding assigned responsibilities, projects, and initiatives.

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor's Degree and
• Two (2) years of experience in administration and support of Enterprise Applications, including Time and Attendance, Issue Tracking, or Document Management is required.

Preferred Qualifications

• Graduation from an accredited college or university with a Bachelor’s Degree in Mathematics, Engineering, Computer Science, Information Technology, Information Systems, Management Information Systems (MIS) or Business Information Systems is preferred.
• Experience implementing new applications and solutions using Microsoft Power Platform is preferred.
• Experience providing support for enterprise‑wide software is preferred.

Candidates who are contacted will be required to produce original required documents (e.g., current driver’s license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

Knowledge, Skills and Abilities

• Knowledge of Structured Query Language (SQL) and the ability to write SQL queries.
• Skills in configuring, administering, and supporting software systems.
• Ability to follow Software Development Methodologies.
• Ability to multi‑task, manage daily operational tasks and project related
• Proficiency in Microsoft Office Suite.
• Ability to address and resolve moderately complex to difficult work problems.
• Ability to rapidly master new software and operate in different platforms as required.
• Ability to establish effective working relationships with users, department personnel and management.
• Ability to plan, prioritize and organize tasks based on assigned responsibilities.
• Strong analytical, written, verbal, and presentation.
• Ability to communicate technical concepts and system‑related information / non‑technical audiences.

Physical Requirements

Sedentary Work. Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

VETERAN’S PREFERENCE

• When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time.
• To take advantage of this preference a Veteran must: MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION, IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION \"Are you a military veteran?\", ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).
• VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.

The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact [e-mail]

Group and Voluntary Benefits Offered

• Medical, Dental, and Vision
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• Voluntary Benefits
• You May Qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, http://www.cookcountyrisk.com/

For eligible employees the County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.

Hourly Wage: $40.411

*This position requires successful completion of post‑offer tests, which may include a background check, drug screen and medical examination.

Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County’s Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County’s Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (d)

EEO Statement

Cook County Government is an Equal Employment Opportunity (\"EEO\") employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.

NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.

Please contact [e-mail] for inquiries about this position

*Must be legally authorized to work in the United States without sponsorship.

Social Media Disclaimer

The County’s hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non‑Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County’s hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non‑Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.