Application Specialist, MMS

Suntex-Marina-Investors,-LLC; Dallas (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

Suntex Marinas is seeking an Applications Specialist (MMS) for the Marina Management Services team. The role supports MMS and related operating platforms from implementation through ongoing operations, including configuration, data migration, testing, and training.

Based in a professional home office setting (Dallas, TX) with potential travel, you will collaborate across marina teams, IT, and vendors to translate business needs into clear system requirements and deliver practical solutions that

Qualifications

• Associates degree in information systems, business operations, or related field required.
• 1–3 years' experience with application configuration, data migration, UAT, requirements docs, and troubleshooting integrations.
• Experience with Marina Management Systems or reservation/POS software preferred.
• Strong written and verbal communication; able to work in a team.

Responsibilities

• Support system implementations, including data migration and configuration.
• Define functional requirements and test scenarios with business users.
• Develop and execute system and end-user testing for new features and changes.
• Aid change management with end-user training and communications.
• Serve as liaison between users, IT, and vendors on system changes.

Skills

Application configuration

Data migration

UAT testing

Requirements documentation

Interpersonal communication

Team collaboration

Project management basics

Copilot usage

Education

Associates degree in information systems or related field

Tools

Marina Management Systems

Reservation/POS software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Application Specialist, MMS

Professional Home Office, Dallas, TX, US

4 days ago Requisition ID: 5895

JOB POSTING

JOBTITLE:Application Specialist, Marina Management Services (MMS)

DEPARTMENT:Information Technology

REPORTS TO:Lead, MMS

POSITION PURPOSE

The Applications Specialist, Marina Management Services (MMS) helps to ensure the systems that support the Company’s marina operations are reliable, practical, and ready to scale as the Company grows. This position supports MMS and related operating platforms from implementation through ongoing operations, including system configuration, data migration, testing, user support, training, and continuous improvement. Working across marina teams, Home Office departments, IT, and technology vendors, this role turns business needs into clear system requirements and helps deliver solutions that work in day-to-day operations. The Application Specialist, MMS offers hands-on learning across marina operations, technology, integrations, data, and project delivery, with opportunities to build both business and technical expertise. Through this work, the Application Specialist, MMS helps integrate acquired marinas, improve how teams work, and create a more consistent experience for team members and customers across the portfolio.

DUTIES AND RESPONSIBILITIES

1. System Implementations
   • oSupport migration efforts in transitioning acquired marinas from Legacy MMS systems to the Suntex integrated solution
   • oWork on all aspects of implementations including but not limited to data migration, system configuration, end user training, and initial data entry/loading
2. System Enhancements and Integrations
   • oWork closely with technology vendor(s), IT MMS, IT Data and Analytics, and IT Financial Services teams to expand and improve system functionality and processes
   • oPartner with business users to define functional requirements and test scenarios
   • oDevelop, coordinate, and execute system and end user testing for new features, system changes, integrations, and version releases before they are approved for production
   • oPartner with change management to aid in end user training, communications, and adoption
3. Help Desk Support
   • oResponsible for application software (MMS) support desk, including Legacy MMS solutions and the integrated solution
   • oWork closely with IT Financial Services and Accounting to troubleshoot accounting issues related to MMS integration
   • oCreate and add tickets for all end users that reach out through alternative methods like text, phone, and/or Teams
   • oEnsure application tickets are followed through to issue resolution and customer satisfaction
   • oAct as an escalation resource for application related issues from the IT Service Desk
4. Serve as liaison between end users, business partners, IT, and external software vendors regarding system changes, enhancements, defects, and process improvements
   • oTranslate business needs into clear functional requirements and communicate priorities and expected outcomes to vendors
   • oTrack vendor commitments and elevate issue resolution, ensuring updates are shared with affected stakeholders in a clear and timely manner
5. All other duties as assigned

EDUCATION AND EXPERIENCE

1. Associates degree in information systems, business operations, or a related field, or equivalent experience is required
2. One to three (1-3) years’ experience with application configuration, data migration, user acceptance testing, requirements documentation, and troubleshooting business system integrations is required
3. Experience with Marina Management Systems or reservation and/or POS software is preferred
4. Must have excellent computer literacy
5. Must have experience using Copilot to assist in completing tasks
6. Must have excellent interpersonal and communication skills
7. Must be capable of working in a team environment to achieve team, department, and Company goals
8. Must be able to interact with others in an honest, fair, and respectful way, giving others confidence in one’s intentions and those of the organization
9. Must have the ability to develop and sustain productive internal customer relationships, actively seeking information to understand and address business needs
10. Must be comfortable presenting to both business and technical audiences
11. Must be a self-starter and adaptable to a fast-paced environment
12. Must have the ability to effectively adjust to major changes in work tasks or the work environment
13. Must have a basic knowledge of project management software
14. Must be able to gather, analyze, and document business requirements, functional requirements, workflows, and system impacts in a way that can be understood by both business stakeholders and technical teams
15. Must have the ability to operate independently, manage ambiguity, and own outcomes
16. Industry experience in maritime, real estate, hospitality, or asset-heavy, multi-unit operating environments is preferred

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

1. Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds on occasion
2. This individual is located in an office environment generally seated at a desk with a chair for multiple hours or may spend most of the workday on their feet if on-site and traveling to a marina location
3. Must be able to swim or willing to wear a personal flotation device when visiting marina site locations
4. Must be able to travel on occasion
5. Must be able to successfully complete a background check as the individual is required to be deemed insurable and operate a vehicle on behalf of the Company
6. Must be able to work weeknights, weekends, and holidays as needed on a rotating on-call schedule

STATEMENT OF PURPOSE

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Suntex Marinas provides equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and team members with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.