Application Specialist

Remote Jobs; Tampa (FL); Teletrabalho; USD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, Dental, and Vision care

401K with employer matching

PTO and paid holidays

Growth opportunities

Resumo da oferta

Anatomage seeks an Application Specialist to train customers virtually and in-person on Anatomage products, develop instructional content, and support customers with software and hardware issues. You will collaborate with subject matter experts to enhance educational resources and may contribute to testing and marketing projects.

The role is remote, with reporting out of Tampa, FL, Atlanta, GA or Oklahoma City, OK, and requires travel to customer sites about 25% of the time.

Qualificações

• Strong software and technology knowledge.
• Excellent verbal and written communication skills.
• Ability to engage with educators and medical professionals.
• Willingness to travel up to 25% to customer sites.

Responsabilidades

• Deliver product training and demonstrations (travel up to 25%).
• Create training resources and classroom activities.
• Diagnose and resolve software/hardware issues.
• Provide on-call product support for US customers in SE/SW time zones.
• Contribute to software testing and marketing videos.

Conhecimentos

Software knowledge

Verbal and written communication

Customer engagement

Problem solving

Formação académica

Bachelor’s degree in Anatomy/Biology or related sciences

2+ years professional experience

Descrição da oferta de emprego

Who is Anatomage?

Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries.

About the Role

As an Application Specialist, you will primarily be working on customer engagement and experience within the Anatomage Table team. We are growing at a rapid pace and are seeking Application Specialists to: train customers both virtually and in-person on Anatomage products; prepare training resources and activities to be used in the classroom; thoughtfully answer customers inquiries and support questions; and gather helpful customer feedback to improve the quality of our products to exceed our customers' expectations. This specific role will also spend their time working on other internal projects such as contributing to software testing, creating videos for our marketing teams, and other projects that may arise surrounding the Anatomage Table. This person will be an integral part of the team, working alongside a group of subject matter experts who have an impact on our educational resources that we provide.

This is a remote position and will require reporting out of either Tampa, FL, Atlanta, GA or Oklahoma City, OK.

What You'll Do

• Product training and demonstrations (up to 25% travel required to customer sites)
• Develop product contents and activities for customers
• Diagnose and resolve software and hardware support issues
• Provide on-call product support for US customers in Southeast and Southwest time zones
• Project research and development as needed
• Present team accomplishments and progress

Requirements

Skills and Abilities Required:

• Strong software and technology knowledge
• Strong verbal and written communication skills
• Ability to speak with educational instructors and medical professionals and ask intelligent questions
• Customer Outreach
• Problem solving skills
• Self-motivated, reliable, and responsible
• Ability to work efficiently and effectively with minimal supervision
• This role requires travel approximately 25% of the time to customer sites across the US

Qualities We Look For:

• Tutoring or teaching experience
• Experience in sales or customer service
• Experience in the medical or dental industry
• Familiarity with anatomy
• Experience with technical support
• Genuine customer empathy, eager to learn and assist

Minimum Education and Experience Required:

• Bachelor's degree in Anatomy, Biology, Chemistry or any other related sciences
• 2+ years of professional experience

Salary Range:

$60,000 - $80,000 per year

Benefits

What We Offer

• Health, Dental, and Vision care for you and your family
• 401K savings plan with employer matching
• PTO leave and paid holidays
• Opportunity to grow with the company

Anatomage is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time.

About Anatomage

Anatomage has been financially robust and growing for 20 consecutive years. Doctors world-wide have enthusiastically responded to the company's products, making us a market leader and setting the industry standard. Currently, thousands of clinics and hospitals use Anatomage's software for patient diagnosis and treatment planning. Leading radiology equipment companies use Anatomage's software as a key component in their systems.

Anatomage offers the world's first and only life-size virtual dissection table. Students can learn anatomy and physiology using highly interactive and accurate real human-based digital data. Institutions can offer high quality education without worrying about chemicals, facility costs, and regulatory issues. Hundreds of schools have adopted the Anatomage Table as the main teaching tool for students.

At Anatomage, there is an opportunity to work alongside the best in the field. With a diverse group of people from various technical, clinical, and artistic backgrounds, Anatomage provides a culture where distinguished individuals can work and collaborate in an organic manner. Our team members all bring unique strengths and talents to their group and embrace each other's diverse perspectives. Anatomage offers a distinct work experience with an exceptional opportunity to develop careers. Our philosophy is to foster a dynamic work environment, and we are proud to let our employees' knowledge and responsibilities grow with the company.