Application Specialist
Lippert Components
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Benefits offered by this job
Job summary
Lippert Components in Goshen, IN seeks a Product Applications Technician to maintain customer satisfaction by providing technical product support, training, audits, and developing strong customer relationships. You will be the product expert, deliver scheduled training, assist in new product specs, and collaborate with product managers to improve the customer experience.
This full-time role offers indoor work in manufacturing and office settings, travel to on-site customer visits, and
Qualifications
- Strong technical aptitude and ability to operate multiple software programs.
- Excellent verbal and written communication for diverse customers.
- Able to translate customer issues into actionable service steps.
- Professional demeanor and positive attitude at all times.
- Experience in call-center or high-volume support environments.
Responsibilities
- Be the technical expert on the product and its customer use.
- Provide customer training and product/applications audits.
- Assist in specing new products with customers.
- Offer feedback to product managers to improve customer experience.
- Support installation during model changes and new product launches.
- Resolve problems by researching and proposing solutions.
Skills
Tools
Job description
Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
- A unique, inclusive and supportive company culture.
- Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
- Fair and competitive compensation.
- Career development and mentoring and opportunities to grow.
- Holiday, personal and vacation days.
The role of the Product Applications Technician is to maintain customer satisfaction through providing technical product support, assist with training, perform scheduled audits, support product prototypes, and develop strong customer relationships.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- To be the technical expert on the product and how the customer intends to use it.
- Provide customer support through scheduled product and applications training and applications audits.
- Assist the customer with obtaining the appropriate information to spec new products.
- Provide feedback to product managers and operations to improve the customer experience.
- Provide customer installation support through model changes and new product launches.
- Assist in resolving problems by clarifying issues, researching and exploring answers, finding and implementing solutions, and escalating unresolved problems.
- Assist in gathering pertinent customer and market information that will drive the product roadmap and industry growth.
- Primarily working indoors, in both, manufacturing and office environments.
- May sit for several hours at a time.
- Prolonged exposure to computer screens.
- Repetitive use of hands to operate computers, printers, and copiers.
- Strong technical aptitude
- Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face
- Ability to utilize all available resources including co-workers
- Able to interpret customer'sa description of their Coach problems and translate those into clear instructions for the service technicians
- Communication skills are required to connect staff and customers for a positive customer service experience
- Ability to maintain a professional demeanor and positive attitude at all times
- Demonstrate experience in sequential processing - utilizing multiple software programs and talking on the phone
- Ability to assess and evaluate the work of technicians
- Knowledge of company policies and procedures
- Ability to reflect Lippert core values in both customer interaction and the interaction of co workers
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities
- Provide technical advice, service, and support to customers
- Professionally handle all aspects of warranty evaluation, tracking, submission, and closure
- Recognize, document, and alert the supervisor of trends of customer calls
- Computer literate with the ability to learn customer service software applications
- Communication Proficiency/Coaching
- Organizational Skills
- Initiative
- Time Management
- Process Improvement
- Decision Making
- Quality Management/Control
This role does not have any supervisory responsibility upon hiring.
While performing the duties of this job, the team member is regularly required to stand, walk, use hands to handle, feel, or reach. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair.
This is a full-time salary position and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work may be necessary.
Travel to customers for on-site visits will be required.
- Knowledge of customer service principles and practices
- A basic knowledge of Microsoft Office - (Word, Excel)
- Previous customer service experience with call center. 1-2 years preferred
- Management/Leadership experience
Must be legally authorized to work in the United States.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Communication Proficiency/Coaching
- Organizational Skills
- Initiative
- Time Management
- Process Improvement
- Decision Making
- Quality Management/Control
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.
Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
Know Your Rights
Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
- A unique, inclusive and supportive company culture.
- Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
- Fair and competitive compensation.
- Career development and mentoring and opportunities to grow.
- Holiday, personal and vacation days.
The role of the Product Applications Technician is to maintain customer satisfaction through providing technical product support, assist with training, perform scheduled audits, support product prototypes, and develop strong customer relationships.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- To be the technical expert on the product and how the customer intends to use it.
- Provide customer support through scheduled product and applications training and applications audits.
- Assist the customer with obtaining the appropriate information to spec new products.
- Provide feedback to product managers and operations to improve the customer experience.
- Provide customer installation support through model changes and new product launches.
- Assist in resolving problems by clarifying issues, researching and exploring answers, finding and implementing solutions, and escalating unresolved problems.
- Assist in gathering pertinent customer and market information that will drive the product roadmap and industry growth.
- Primarily working indoors, in both, manufacturing and office environments.
- May sit for several hours at a time.
- Prolonged exposure to computer screens.
- Repetitive use of hands to operate computers, printers, and copiers.
- Strong technical aptitude
- Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face
- Ability to utilize all available resources including co-workers
- Able to interpret customer'sa description of their Coach problems and translate those into clear instructions for the service technicians
- Communication skills are required to connect staff and customers for a positive customer service experience
- Ability to maintain a professional demeanor and positive attitude at all times
- Demonstrate experience in sequential processing - utilizing multiple software programs and talking on the phone
- Ability to assess and evaluate the work of technicians
- Knowledge of company policies and procedures
- Ability to reflect Lippert core values in both customer interaction and the interaction of co workers
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities
- Provide technical advice, service, and support to customers
- Professionally handle all aspects of warranty evaluation, tracking, submission, and closure
- Recognize, document, and alert the supervisor of trends of customer calls
- Computer literate with the ability to learn customer service software applications
- Communication Proficiency/Coaching
- Organizational Skills
- Initiative
- Time Management
- Process Improvement
- Decision Making
- Quality Management/Control
This role does not have any supervisory responsibility upon hiring.
While performing the duties of this job, the team member is regularly required to stand, walk, use hands to handle, feel, or reach. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair.
This is a full-time salary position and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work may be necessary.
Travel to customers for on-site visits will be required.
- Knowledge of customer service principles and practices
- A basic knowledge of Microsoft Office - (Word, Excel)
- Previous customer service experience with call center. 1-2 years preferred
- Management/Leadership experience
Must be legally authorized to work in the United States.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Communication Proficiency/Coaching
- Organizational Skills
- Initiative
- Time Management
- Process Improvement
- Decision Making
- Quality Management/Control
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.
Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
Know Your Rights
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