Application Specialist

Talentify; Austin (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

Professional development

Job summary

RPM Living in Austin, TX seeks an Application Specialist to manage the full lifecycle of resident applications. You will verify identities, ensure compliance for domestic and international applications, and communicate decisions to prospective residents.

The role requires two years of customer service experience and proficiency in Yardi/RealPage, Outlook, Word and Excel. A hybrid work arrangement is supported.

Qualifications

• High School diploma or equivalent.
• Two years of customer service experience.
• Knowledge of Yardi & RealPage preferred.
• Proficient with Outlook, Word & Excel.
• Strong communication and organizational skills.

Responsibilities

• Manage full application lifecycle for designated communities, including review and applicant communication.
• Conduct identity verification using approved software tools.
• Review and ensure compliance of international applications and residency documents.
• Verify applicants meet minimum income requirements and assess proof of income.
• Communicate screening decisions and coordinate next steps with applicants.
• Collect security deposit selections from approved applicants and notify onsite teams of decisions.
• Process deposit accounting for denied applicants when applicable.
• Collaborate with onsite teams for seamless handoff and timely responses to inquiries.
• Prepare reports and documents using relevant software platforms.
• Support system enhancements and process improvements with IT and other internal teams.

Skills

Time management

Interpersonal skills

Communication

Problem-solving

Decision-making

Customer service

Attention to detail

Education

High School diploma or equivalent

Tools

Yardi

RealPage

Outlook

Word

Excel

Job description

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement:

Strategic Services drives innovation, efficiency, and value creation for RPM Living. Serving as a connective hub between operations, clients, and residents – translating strategies into scalable solutions that enhance performance, increase resident satisfaction, and unlock revenue opportunities.

Position Summary

The Application Specialist is responsible for managing administrative tasks for multiple communities. This role is responsible for the full application screening, decisioning and compliance. The Application Specialist will successfully partner with the onsite community management and staff for cross collaboration to ensure future residents have a positive experience.

Responsibilities

• Manage the full application lifecycle for a designated portfolio of communities, including review, approval/denial and applicant communicaiton.
• Conduct identity verification using approved software tools.
• Review and ensure compliance of international applications, including verification of residency documents and supplemental forms.
• Verify applicants meet minimum income requirements and assess proof of income as necessary.
• Communicate screening decisions to prospective residents and coordinate next steps.
• Collect security deposit selections from approved or conditionally approved applicants.
• Notify onsite teams of final screening decisions and deposit selections.
• Process deposit accounting for denied applicants, when applicable.
• Collaborate closely with onsite teams to ensure a seamless application handoff.
• Respond to inbound and outbound communications (calls, emails, texts, support tickets) in a timely and professional manner.
• Deliver exceptional customer service to both internal teams and prospective residents, ensuring a smooth and efficient experience.
• Prepare reports, memos, and other documents using relevant software platforms.
• Partner with IT, System Support, and other internal teams to support system enhancements and process improvements.

Education and Experience

• High School diploma or equivalent
• Two years of customer service experience
• Multifamily experience is a plus
• Knowledge of Yardi & RealPage.
• Knowledge of Outlook, Word & Excel required.
• Knowledge of basic office practices and procedures.
• Skilled in time management with a high level of attention to detail
• Skilled in word processing, drafting correspondence and demonstrating excellent interpersonal, problem-solving, and decision-making skills.
• Ability to communicate effectively verbally and in writing.
• Ability to establish priorities and coordinate work activities.
• Ability to work in conjunction with site teams, applicants, residents, and other corporate partners.
• Ability to perform a variety of support assignments requiring some exercise of independent judgment.
• Ability to perform a variety of support assignments requiring some exercise of independent judgment.
• Ability to apply policies and procedures to solve everyday issues.

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.