Application Services Engineer

HealthEdge; United States; Hybrid; USD 110,000 - 140,000; Full time

Job summary

HealthEdge in the United States seeks an Application Services Engineer to install and upgrade HealthEdge applications across private cloud, AWS, and customer-hosted instances.

You will join a SaaS-focused team managing deployments, automation, alerting, and troubleshooting, with opportunities to learn the HealthEdge Deployment Methodology and collaborate across multi-time-zone environments.

Qualifications

• 2–5 years of experience in deployment or solutions engineering or related roles.
• Bachelor’s degree in Computer Science, MIS or related disciplines or equivalent work experience.
• Experience in healthcare industry and familiarity with Blue Card is highly desirable.
• Interest in deployment and automation tools (Ansible, Chef, Puppet).
• Engineering mindset focused on designing and improving processes.
• Basic Linux abilities and familiarity with SQL/PL-SQL.
• AWS experience is desirable; familiarity with container orchestration (Kubernetes).
• Excellent teamwork and communication skills, ability to interact with senior management.
• Ability to manage multiple tasks, set priorities, and learn new technologies.
• Strong troubleshooting skills and shell scripting expertise.
• Occasional off-hours work; production upgrades may occur.

Responsibilities

• Demonstrates knowledge and development expertise in technologies used to run HealthRules SaaS Operations in Private and Public cloud (AWS).
• Executes all assignments timely and within quality expectations.
• Collaborates with team members and seeks help when needed to resolve issues.
• Documents learnings and shares knowledge with the team; acts as a team player.
• Performs functions per HealthEdge policies, including handling health care information.
• Contributes to creative problem solving and works with leadership on solutions.

Skills

Linux basics

Shell scripting

AWS experience

Kubernetes

Communication skills

Troubleshooting

Teamwork

Documentation

Education

Bachelor’s degree in Computer Science, MIS or related disciplines

Tools

Tomcat

JBoss

Job description

Overview

Application Services Engineer

Overview:

The Application Services Engineer will be responsible for installing and upgrading HealthEdge’s applications in private cloud, public cloud (AWS), and customer-hosted instances. The HealthEdge Application Services Engineering Team consists of technical experts who manage applications in SaaS-hosted environments for clients. The candidate should be willing to learn and work within the agile HealthEdge Deployment Methodology, utilizing tools for managing the SaaS-hosted customer and internal environments, automation technologies, alerting, troubleshooting, and third-party applications.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading digital, next generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

What you will do:

• Demonstrates strong knowledge and development expertise in technologies used to run the HealthRules SaaS Operations in Private and Public cloud (AWS).

• Successfully executes all assignments timely and within acceptable quality levels.

• Asks for help and works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues

• Team player who can work well with others and document/learn with team.

• Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiously and drive to learn more and self-develop himself/herself

• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling health care information

• Be creative and work to find the right level of problems and help leadership come up with solutions

What you bring:

• 2-5 years of experience

• Bachelor’s degree in Computer Science, MIS or related disciplines or equivalent work experience

• Experience as a deployment or solutions engineer, and/or system/platform engineer, technical application support, or experience in a system administration role

• Experience in the healthcare industry, specifically with Blue Card is highly desirable.

• Interest in learning deployment and automation tools (Ansible, Chef, Puppet)

• An Engineering mindset – focused on designing, implementing and improving processes and technology

• Basic Linux abilities

• Familiarity with SQL, PL/SQL or related relational database technologies

• Amazon Web Services (AWS) experience is desirable

• Familiarity with container and Kubernetes orchestration

• Ability and desire to learn new technologies and apply new skills

• Excellent teamwork and communication skills, both verbal and written

• Ability to play a vital role in high visibility assignments. The ability to communicate directly with senior management

• Ability to manage multiple tasks, set priorities and communicate to project teams.

• Strong troubleshooting skills and mindset

• Shell scripting skills

• Occasional off-hours work (including weekends) may occur and required to perform upgrades in production environments. Majority of the work is business hours workload.

Nice to have:

• Strong working knowledge and hands-on experience with major J2EE middleware tier software offerings such as: Tomcat or JBoss

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.