Application Services Director

Central California Alliance for Health; Scotts Valley (CA); Hybrid; USD 220,000 - 265,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Time Off

Paid Holidays (12 per year)

401(a) Retirement Plan

457 Deferred Compensation Plan

Onsite EV Charging Stations

Job summary

Central California Alliance for Health is seeking an Application Services Director to oversee the Application Services Department and report to the Chief Information Officer. The role directs strategy, architecture, and delivery of enterprise applications across the organization, emphasizing efficiency and regulatory compliance.

The ideal candidate will have about a decade of experience in application services, strong leadership in large-scale software implementations, and a proven ability to

Qualifications

• Bachelor's degree in Computer Science, MIS or related field.
• Minimum of ten years of experience in application services and development, including healthcare exposure and at least three years in a management role.
• Experience with large-scale enterprise software implementations (Claims, Care Management, ERP or CRM a plus).
• Strong leadership, mentoring, and team-development capabilities.
• Knowledge of ALM/SDLC, change management, and secure healthcare data exchange.

Responsibilities

• Provide strategic management oversight for the Alliance's Application Services Department.
• Direct and supervise Application Services Department staff and services.
• Advise on application development, architecture, and overall business operations.
• Establish metrics, streamline processes, and promote standard methodologies for high-quality deliverables.

Skills

Application lifecycle management

Enterprise software implementation

Leadership

Mentoring teams

Prioritization & deadlines

Education

Bachelor's degree in Computer Science, MIS or related field

Tools

Project management tools

Job description

OUR COMMITMENT TO A HUMAN HIRING PROCESS

We believe every candidate deserves thoughtful consideration.That'swhy we do not use AI or automated systems to review applications. Every application is reviewed bya real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer - and we genuinely appreciate your patience as we work through applications carefully and respectfully.

SERVICE AREA PREFERENCE

While we encourage all interested applicants to apply, we do give priority to those who live in, or near, our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment.

We have an opportunity to join the Alliance as the Application Services Director overseeing the Application Services Department.

This position is open to candidates located in our service counties (Mariposa, Merced, Monterey, Santa Cruz, or San Benito) or working remotely from California or the Pacific Time Zone. There is expected travel to Alliance service area(s) approximately once a quarter.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Chief Information Officer, this position:

• Provides strategic management oversight in implementing, directing and monitoring the Alliance's Application Services Department functions


• Directs the Application Services Department, acts as a subject matter expert, and provides direction and advice on application development functions and overall business operations


• Directs, manages and supervises Application Services Department staff

ABOUT THE TEAM

Our Mission is to manage, develop, and integrate software solutions for the Alliance to ensure mission goals and regulatory requirements are processed efficiently, timely, and accurately. Our vision is to be a trusted partner in delivering software solutions and process automation, empowering Alliance staff to provide integrated member care and achieve operational excellence through efficiency, accuracy, and confidence.

THE IDEAL CANDIDATE

• Be a well-seasoned leader with expertise in application lifecycle management


• Have experience in large scale, enterprise software implementation (Claims, Care Management, ERP or CRM experience a plus)


• Be well-versed in application development best practices, including the design of reference architecture


• Enhance operations by establishing metrics, analyzing processes, and implementing standard methodologies and tools to ensure high-quality deliverables


• Operationalize the organization's strategic vision for enterprise applications and operational efficiency


• Have skill in reducing barriers and moving the work forward


• Be collaborative and a true team player, with strength in mentoring teams


• Be effective at managing priorities and deadlines and empowering teams to do their best work


• Proactively leverage emerging technologies, automation, and AI (desirable) to enhance efficiency, resilience, and continuous improvement

WHAT YOU'LL NEED TO BE SUCCESSFUL

• Knowledge of:
  
  
  
  • Methods and techniques associated with executing the full Application Management Lifecycle (ALM) & Software Development Lifecycle (SDLC), including analysis, technical design, development, testing, release, and support
  
  
  • Software development processes
  
  
  • Software and systems architecture development
  
  
  • Promoting and applying change management principles
  
  
  • Secure healthcare electronic information exchange, including protocol standards, messaging standards, data types and elements
  
  
  
  


• Ability to:
  
  
  
  • Direct, manage, supervise, mentor, train and evaluate the work of staff
  
  
  • Provide leadership, facilitate meetings, and partner with and guide managers and employees in the resolution of issues
  
  
  • Act as a technical resource and explain complex laws, regulations, processes, and programs related to area of responsibility
  
  
  • Demonstrate strong analytical skills, accurately collect, manage and analyze data, identify issues, offer recommendations and potential consequences, and mitigate risk
  
  
  • Review and assess overall department function, core work, goals and structure, develop and implement short- and long-term planning to achieve strategic plans, and complete an annual department assessment
  
  
  
  


• Education and Experience:
  
  
  
  • Bachelor's degree in Computer Science, Management Information Systems or a related field
  
  
  • A minimum of ten years of experience related to application services and development and electronic data interchange, including a minimum of three years of experience in a healthcare environment and a minimum of three years of management-level experience (a Master's degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying
  
  
  
  

OTHER INFORMATION

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.


• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.


• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

COMPENSATION INFORMATION

• Zone 1 Pay Range: $220,000 - $265,000 Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas


• Zone 2 Pay Range: $205,000 - $250,000 Typical areas in Zone 2: Mariposa and Merced Counties, Fresno area, Bakersfield, Eastern California, San Luis Obispo area, and the Central Valley (except Sacramento)

The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to provide the full compensation range for the role, answer any questions that you have, or share the applicable pay zone for your location if it's not one of the typical areas listed. You can reach out [e-mail], and a member from our Talent Acquisition team will be in touch.

The hiring ranges represent a goodfaith estimate of what we expect to pay for this role upon hire and are not the full compensation ranges. Employees typically have opportunities for growth within the full compensation range over time based on performance and merit. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education, or training), as well as other factors (internal equity, market factors, and geographic location).

OUR BENEFITS

Available for all regular Alliance employees working more than 30 hours per week.Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance.

• Medical, Dental and Vision Plans


• Ample Paid Time Off


• 12 Paid Holidays per year


• 401(a) Retirement Plan


• 457 Deferred Compensation Plan


• Robust Health and Wellness Program


• Onsite EV Charging Stations

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.