Application Security Digital Experience & Intelligent Automation Lead

The Northern Trust Company; Tempe (AZ); On-site; USD 109,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401k matching

Job summary

The Northern Trust Company is seeking an experienced leader to own the Application Security digital experience and automation initiatives. The role will design self-service, conversational, and workflow-driven experiences that help employees access Security services efficiently.

You will create guided intake flows, integrate various knowledge sources, and build automation that routes, approves, and reduces manual effort while maintaining controls.

Qualifications

• Significant professional experience designing and delivering self-service, workflow, portal, knowledge-management, chatbot, agent, or digital-experience solutions.

Responsibilities

• Design and build self-service, conversational, and workflow-driven experiences that improve how employees interact with Application Security services.
• Create guided request and intake experiences that help users provide complete and actionable information before work reaches Application Security teams.
• Integrate knowledge sources, service platforms, documentation repositories, and enterprise systems into cohesive digital experiences.
• Develop automation workflows that collect information, route requests, orchestrate approvals, and reduce manual effort while maintaining appropriate controls.
• Evaluate digital-experience effectiveness through usage patterns, adoption metrics, unresolved questions, routing quality, and user feedback.

Skills

Self-service

Workflow

Chatbot

Knowledge management

Digital-experience

Education

Bachelor's degree

Tools

Copilot Studio

Power Platform

Dataverse

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Position Summary

The Application Security Digital Experience & Intelligent Automation Lead will build and evolve the digital front door for Application Security. This is a hands-on role responsible for creating self-service experiences, guided service navigation, workflow automation, knowledge-access solutions, and conversational experiences that help employees discover services, obtain trusted information, navigate requirements, and submit complete requests. The role will use approved enterprise technologies, including Copilot Studio and Power Platform, while welcoming comparable experience with other conversational, automation, workflow, portal, knowledge-management, or digital-experience platforms. Prior cybersecurity or Application Security experience is not required.

Job Responsibilities

• Design and build self-service, conversational, and workflow-driven experiences that improve how employees interact with Application Security services.
• Create guided request and intake experiences that help users provide complete and actionable information before work reaches Application Security teams.
• Integrate knowledge sources, service platforms, documentation repositories, and enterprise systems into cohesive digital experiences.
• Develop automation workflows that collect information, route requests, orchestrate approvals, and reduce manual effort while maintaining appropriate controls.
• Evaluate digital-experience effectiveness through usage patterns, adoption metrics, unresolved questions, routing quality, and user feedback.

Required Qualifications

• Significant professional experience designing and delivering self-service, workflow, portal, knowledge-management, chatbot, agent, or digital-experience solutions.
• Experience integrating information, workflows, or services across multiple systems using APIs, connectors, automation platforms, workflow technologies, JSON, or comparable approaches.
• Experience translating user needs into practical digital experiences, automation solutions, service improvements, or business-process outcomes.

Experience and Education

• Eight or more years of relevant professional experience in digital experiences, workflow automation, platform engineering, service management, knowledge systems, application development, or a related discipline.
• Bachelor's degree in information systems, computer science, engineering, business, or a related discipline, or equivalent relevant professional experience.

Preferred Qualifications

• Experience with Copilot Studio, Power Platform, Power Automate, Dataverse, or comparable low-code automation platforms.
• Experience building conversational assistants, agents, chatbots, retrieval experiences, or AI-enabled user experiences.
• Experience supporting cybersecurity, Application Security, technology risk, governance, service delivery, or another enterprise support function.

Salary Range

$108,775 - 184,965 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their