Application Manager- EHR IT

Virginia Commonwealth University Health; United States; Hybrid; USD 122,000 - 189,000; Full time

Job summary

Virginia Commonwealth University Health in Richmond, VA is seeking an IT Applications Manager for a hybrid role requiring local on-site work. You will oversee operational support, maintenance, and development of healthcare business applications and lead a team of IT specialists.

Responsibilities include managing Epic Orders, Bugsy, and ASAP, coordinating releases, communicating with end users, and collaborating with hospital teams and vendors to implement changes.

Qualifications

• Bachelor’s degree in a related field.
• Master’s degree preferred; related certification.
• Epic certification required within 60 days of final training.
• Five years in IT and three years in leadership; healthcare experience preferred.
• Epic experience in training/build/support preferred.

Responsibilities

• Oversee operational support, maintenance, and development for healthcare applications.
• Manage Epic Orders, Bugsy, and ASAP deployments.
• Lead a team of IT specialists; manage releases and communications.
• Collaborate with hospital teams and vendors to implement IT changes.
• Monitor service delivery and SLAs; guide incident resolution and problem management.

Skills

Leadership

Team management

Problem solving

Communication

Project coordination

Education

Bachelor’s Degree in Computer Science, Information Systems, Business, or Engineering

Master’s Degree in Computer Science, Information Systems, Business, or Engineering

Epic certification

Tools

Epic Orders

Bugsy

ASAP

Epic Certification

Job description

Hybrid role with required on‑site work. Candidates must be local to the Richmond, VA commuting area. The IT Applications Manager is responsible for handling the operational support, maintenance, and development activities for healthcare business applications. This role will manage the Epic Orders, Bugsy, and ASAP applications The IT Applications Manager is responsible for working closely with various hospital team members in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies. They act as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates. The IT Applications Manager also manages the release process for applications which includes effective department wide and end user communication. The IT Applications Manager will lead a team of IT specialists responsible for implementing and upgrading system hardware and application software. This position will also manage service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications. The manager keeps abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry and maintains a strong understanding of technology and its application to achieve business objectives.

Licensure, Certification, or Registration Requirements for Hire

N/A

Licensure, Certification, or Registration Requirements for continued employment

Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable. Each project and exam as determined for the specific roles must be passed within three (3) attempts. Successful Epic certification(s) completion required within 60 days of final training. Maintain required Epic certification for appropriate role.

Experience REQUIRED

Five (5) years’ experience in relevant IT field and three years of leadership experience.

Experience PREFERRED

Ten (10) years’ experience in relevant IT field and five years of leadership experience. Previous Epic experience in the training, build, and/or support of the Epic systems electronic health record suite preferred. Healthcare experience desired.

Education/training REQUIRED

Bachelor’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program or an equivalent combination of education, training, and/or experience.

Education/training PREFERRED

Master’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program. Related certification.

Independent action(s) required

Demonstrated capability for problem solving, decision making, sound judgement and assertiveness. Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances. Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture. Works well under pressure and manages several responsibilities with ease and composure. Advanced interpersonal, written and oral communication skills. Solid leadership skills. Supervisory responsibilities (if applicable): Ability to effectively manage, develop and motivate staff.

Additional position requirements

Age Specific groups served: Physical Requirements (includes use of assistance devices as appropriate): Manage the Epic Orders, Bugsy, and ASAP applications Compensation Range $121,638.40 - $188,531.20 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran Who We Are

Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life‑saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health.

We have it all

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all‑around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.