Application, Infrastructure & Service Management

Quest Oracle Community; Quincy (MA); Hybrid; USD 147,000 - 180,000; Full time

Benefits offered by this job

401K plan with company match

Comprehensive benefits package

Paid time off

Job summary

State Street Bank and Trust Company in Quincy, MA seeks an experienced professional to support application, infrastructure and service management initiatives.

You will partner with technology, operations and business partners to deliver robust solutions, manage incidents, perform root-cause analysis and drive improvements across trading infrastructure and cloud capacity.

Qualifications

• Bachelor’s degree or its equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
• 5 years of industry experience with project delivery and portfolio management.
• Experience retrieving and manipulating data using SQL (Oracle/DB2/Exadata).
• Proven incident and problem management capabilities and root-cause analysis.

Responsibilities

• Provide technical solutions and support for critical applications per service levels.
• Perform incident and problem management according to ITS standards and escalations.
• Analyze health checks, identify trends and assist with service restoration.
• Collaborate with business leaders to align product features with strategy and operating models.
• Develop product overviews, workflows and visual artifacts to clarify requirements.

Skills

Incident management

Problem solving

Stakeholder management

SQL queries

Root cause analysis

Education

Bachelor's degree in Computer Science/Engineering

Tools

Dynatrace

Splunk

Grafana

Jira

ServiceNow

Autosys

MQ

Oracle SQL

Oracle/Exadata

Job description

Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): Will work with business leads to implement strategic and tactical initiatives, will partner with technology, operations and other business partners to deliver products and infrastructure aligned with our strategic goals, regulatory requirements, will provide support across wide spectrum requirements, and will handle robust needs through evolving solutions. Specific duties include: Providing technical solutions, according to established service levels for critical applications from State Street’s proprietary platform; performing Incident management and problem management according to ITS standards; problem solving: performing and reviewing health checks, identifying and escalating trends; acting on all application-level alerts and assist with service restoration; partnering with business leaders to identify product, trading infrastructure and operating models necessary for the successful implementation of strategy and initiatives; translating business strategic vision into functional product plans; defining product features and developing product overviews, workflows and visual artifacts to crystalize product use, and process owners; managing technology and other business partner demand and helping resolve competing priorities; building strong relationships with business partners and ensuring they understand business needs to create robust and sustainable solutions.; resolving significant issues or roadblocks working with senior management across the bank as required; analyzing and monitoring performances to optimize software and systems; providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime; reviewing, analyzing, and evaluating business and user needs in order to recommend solutions and options; developing and executing projects and ensure appropriate resource allocations to meet changing needs and requirements; identifying and framing risks and issues as well as ensure their timely resolution or escalation; effectively communicating, collaborating and managing relationships with diverse stakeholders with varied interests; Incident & Problem Management: Troubleshooting & investigating. Assisting with root cause analysis and remediation via review of logs & code logic; responsible for working on day-to-day customer issues, including technical assistance, using the best use of product, additional products, and services; performing continuous analysis of system activity and maintenance of the application proactively identify areas of improvement and concern; regularly communicating with the company’s technical, creative & operations departments and interact with clients and technical partners ensuring the smooth functioning of projects; performing preliminary quality checks on the projects to eliminate errors or omissions; participating in the development of automated tools, processes, and methods meetings; collaborating with senior developers to conduct design and code reviews; responsible for meeting the deadlines in completing the project, considering the importance of shipping the project on time; strong experience in writing and updating technical documents daily with the changes made to the existing environment daily; and handling complex Oracle SQL queries for efficient Oracle DB Searches during production support issues and perform various tests on the complex Java programs for manual activities automation. Hybrid remote telecommuting permitted pursuant to company policy.

Minimum Requirements: Bachelor’s degree or its equivalent in Computer Science, Computer Engineering, Electrical Engineering or a related technical field and 5 years of industry experience. Must also have: demonstrated success executing projects and business portfolios within complex organizational settings; demonstrated solid ability to interact, negotiate and influence at all levels of management and across the organization; proven outstanding organizational, analytical and consultative abilities; proven experience and solid ability in retrieving and manipulating data from backend using Database (Tandem, DB2, Oracle, and/or Exadata) SQL queries, PL/SQL- Stored Procedures, Functions, Sequences, Triggers, Views, and Packages; proven problem solving capabilities to perform and review health checks, identify and elevate trends, to act on all application-level alerts and assist with service restoration; demonstrated solid ability with Dynatrace, Splunk, Grafana, Jira, Service now, Autosys, MQ, Programming Languages Java, and SQL and Operating Systems including Windows, Linux, and UNIX; proven Incident & Problem Management capabilities including troubleshooting and investigating, assisting with root cause analysis and remediation via review of logs and code logic; and proven ability to work on day-to-day customer issues, including technical assistance, using the best use of product, additional products, and services.

Salary: $146,806 to $180,000 Annual.

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.