Application Engineer Refrigeration

Copeland; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Copeland is seeking an experienced Application Engineer in the United States region to support HVACR product applications, conduct trainings, and manage warranty issues. The role focuses on customer queries, software-assisted design, and collaboration with Sales and manufacturing teams.

The candidate should have 8–10 years in HVACR, a degree in Mechanical or Electrical Engineering, and be prepared to travel regionally to support customers and partners.

Qualifications

• Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
• 8–10 years of experience in HVACR design, projects, service, technical support, or training.
• Strong knowledge of thermodynamics, Refrigeration Systems and controls.
• Willingness to travel across Africa region.

Responsibilities

• Respond promptly to technical queries from customers; collaborate with distributors and OEMs.
• Support customers with product selection and heat load calculation software.
• Lead MEA NBO for refrigeration products with Sales.
• Develop and deliver technical training on controllers and protections.
• Manage warranty claims and perform RCA with data logging.
• Collaborate with manufacturing to improve product performance.

Skills

Thermodynamics

Refrigeration Systems

Controls

Troubleshooting

Communication

Microsoft Office

Technical software tools

Education

Mechanical or Electrical Engineering degree

Tools

Product selection software

Heat load calculation software

Refrigerant/ sizing software

Microsoft Office

Job description

Onsite

Remote South Africa

Full time

JR

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Key Responsibilities

Application Engineering Support (60%)

• Swift response to technical queries from customers. Work closely with distributors, contractors and OEMs to provide suitable solutions for their project requirements. Assist customers in using product selection software.
• Assist customers in using heat load calculation software.
• Assist customers in refrigerant line components selection, selection of suitable electrical switch gears, refrigerant line sizing etc.,
• Maintain a technical library, support the creation of catalogs, application engineering bulletins, and user manuals. Develop cross reference documents with competition. Alternate Refrigerant engagement with customers. Explore new applications in the region. Support semi hermetic compressor to scroll transition.
• Lead NBO for refrigeration products in MEA working together with the Sales organization.

Technical Training (20%)

• Develop and manage a training calendar and create technical training materials.
• Deliver training sessions include hands-on training on controllers and protections used in condensing units and compressors.
• Coordinate the tools and resources needed for the training center.

Quality & Warranty Management (20%)

• Manage warranty claims and provide troubleshooting support for both production and field failures.
• Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis.
• Collaborate with manufacturing plants, providing feedback to improve product performance.
• Analyze and maintain warranty data to support continuous improvement initiatives.

What We're Looking For

Education & Experience:

• Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
• 8-10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.

Skills & Competencies:

• Strong knowledge of thermodynamics, Refrigeration Systems and controls.
• Technical expertise in troubleshooting and application support.
• Strong collaboration and communication skills with the ability to work across multicultural teams.
• Competent in Microsoft Office and technical software tools.

Additional Requirements:

• Willingness to travel across Africa region.
• Ability to work outside typical office environments when required.
• Commitment to Health, Safety, and Environmental (HSE) standards and procedures

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

• Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.