Application Engineer Level II

Carl Zeiss Industrial Quality Solutions, LLC; Huntersville (NC); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

Carl Zeiss Industrial Quality Solutions, LLC is seeking an Applications Engineer Level 2 to support revenue growth by delivering metrology services and turnkey hardware/software solutions. You will ensure successful launches, maintain customer satisfaction, and collaborate across engineering and manufacturing teams.

The role requires travel across the USA and internationally, and a four-year engineering/math/physics degree or equivalent metrology experience.

Qualifications

• Four-year degree in Engineering, Math or Physics.
• Or 3 years of experience in the Metrology industry.
• Level 2 adds 3 years minimum experience in the role of Applications Engineer Level 1.
• Equivalent experience considered if hiring externally.
• Ability to read engineering drawings for dimensional control.
• Operate ZEISS measuring machines including programming via ZEISS software.
• Strong problem-solving skills and independent learning.
• Proficient with Microsoft 365.

Responsibilities

• Consult at customer sites to ensure successful implementation of ZEISS 3D Scanning and CT/Xray solutions.
• Develop customer training requirements including on-site workshops, on-location training or classroom sessions.
• Coordinate with customer engineering, quality and manufacturing teams to confirm scope and changes.
• Be the single point of contact for CAD data provided by the customer.
• Utilize ZEISS solutions to support automated scanning and inspection of parts and assemblies.
• Create standard operating procedures based on experience to share knowledge.
• Create basic and advanced inspection layouts with reports per customer needs.
• Program robot cells using ZEISS Inspect Pro software.
• Provide customer confidence through timely, accurate deliverables.
• Onsite support during 1–2 week engagements to ensure rollouts and satisfaction.
• Troubleshoot issues and coordinate with ZEISS support for next steps.

Skills

Computer skills

Microsoft 365

Reading drawings

Problem solving

Education

Four-year degree in Engineering, Math or Physics

Tools

ZEISS Inspect Pro

ZEISS application software

Job description

About Us

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location / Region

This position is located in Huntersville, NC. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%). Must live within a commutable distance to the location.

What’s the role?

ZEISS offers contract programming, reporting, support, and training for our manual and automated solutions on a fee-paid basis. The Applications Engineer level 2 is responsible for supporting the revenue growth and success of ZEISS by efficiently providing metrology services solutions and support. The Application Engineer is responsible for providing turnkey results for the successful launch of our provided hardware and software solutions. Availability, response time and customer satisfaction are key success criteria for each service activity.

Here’s what you’ll do

• Consult, primarily at customer location, to ensure the successful implementation and on-going use of ZEISS 3D Scanning and CT/Xray solutions.
• While doing so, the Application Engineer is to – Develop customer specific training requirements including on-sight workshops, on-location training, classroom training based on understanding customer needs to ensure the installed solution is successful.
• Interface with customers engineering, quality and manufacturing team members and shop floor personnel to confirm scope of work and make decisions regarding onsite scope changes and adjust deliverables.
• Be the single point contact for collecting and consulting on relevant CAD data provided by the customer.
• Utilize ZEISS solutions to support customers’ automated scanning and inspection of parts and assemblies.
• Consult with customer to create standard operating procedures based on experience to increase other team members knowledge and skills
• Create basic and advanced inspection layouts with reports based on customer requirements.
• Robot cell programming utilizing ZEISS Inspect Pro software.
• Provide customer confidence through accurate and timely deliverables.
• Onsite support, oversight and consultations at customer installations typically consist of 1-to-2-week engagements to assure successful rollouts and customer satisfaction.
• Onsite troubleshoot issues and take or recommend corrective actions or provide appropriate technical information to ZEISS support teams for next step actions.

Do you qualify?

• A four-year degree in Engineering, Math or Physics.
• Alternatively, 3 years of experience in the Metrology industry.
• The AE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Applications Engineer Level 1.
• Equivalent experience will be considered if hiring from the outside rather than promoting from within.
• Ability to read engineering drawings for dimensional control requirements.
• Ability to operate all types of ZEISS measuring machines including programming using ZEISS application software; setup and staging of parts; accuracy and repeatability verification; etc.
• Strong computer skills and affinity for computer aided data analysis products.
• Must have strong problem-solving skills with the ability to learn independently to find solutions to potential customer’s problems.
• Good verbal and written communication skills with an ability to create concise technical reports.
• Ability to reason and negotiate complex problems with customers.
• Understanding of manufacturing, product development and quality control.
• Ability to work independently and complete tasks under high pressure and tight timelines as needed.
• Proficient at Microsoft 365 and related software packages.

Working Environment

Meet required qualifications to work with ITAR designated data. Ability to lift 50lbs from floor to table height. Ability to work flexible hours (nights and weekends). Must be a team player across the organization. Possession of a valid driver’s license.

Amazing Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Equal Employment Opportunity

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Step out of your comfort zone, excel and redefine the limits of what is possible.

That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements.

After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme.

All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.