Application Engineer Level II

ZEISS Group; Huntersville (NC); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

The list goes on!

Job summary

ZEISS Group in Huntersville, NC is seeking an Applications Engineer Level 2 to support the rollout of ZEISS metrology solutions at customer sites. You will train customers, program robot cells, and collaborate with engineering and manufacturing teams to deliver turnkey results.

The role requires a four-year degree or equivalent metrology experience, strong problem solving, and proficiency with ZEISS Inspect Pro software. Some travel and hybrid work are involved.

Qualifications

• Four-year degree in Engineering, Math or Physics is required or 3+ years of metrology experience.
• Ability to read engineering drawings for dimensional control and to operate ZEISS measuring machines.
• Experience with ZEISS Inspect Pro software and basic CAD data handling is preferred.

Responsibilities

• Consult at customer sites to ensure successful implementation of ZEISS 3D Scanning and CT/Xray solutions.
• Develop customer-specific training and on-site workshops.
• Interface with engineering, quality, and manufacturing teams to confirm scope and changes.
• Create inspection layouts and reports based on customer requirements.
• Program robot cells using ZEISS Inspect Pro software and ensure timely deliverables.
• Provide onsite support and troubleshooting during installations.

Skills

Customer training

CAD data handling

Problem solving

Communication skills

Reading engineering drawings

ZEISS measuring machines

Education

Four-year engineering, math or physics

3+ years metrology experience

Tools

ZEISS Inspect Pro

Microsoft 365

CAD software

Job description

About Us

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

About Us

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region

This position is located in Huntersville, NC. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%). Must live within a commutable distance to the location.

What’s the role?

ZEISS offers contract programming, reporting, support, and training for our manual and automated solutions on a fee-paid basis. The Applications Engineer level 2 is responsible for supporting the revenue growth and success of ZEISS by efficiently providing metrology services solutions and support. The Application Engineer is responsible for providing turnkey results for the successful launch of our provided hardware and software solutions. Availability, response time and customer satisfaction are key success criteria for each service activity.

Here’s What You’ll Do

• Consult, primarily at customer location, to ensure the successful implementation and on-going use of ZEISS 3D Scanning and CT/Xray solutions. While doing so, the Application Engineer is to –
• Develop customer specific training requirements including on-sight workshops, on-location training, classroom training based on understanding customer needs to ensure the installed solution is successful.
• Interface with customers engineering, quality and manufacturing team members and shop floor personnel to confirm scope of work and make decisions regarding onsite scope changes and adjust deliverables.
• Be the single point contact for collecting and consulting on relevant CAD data provided by the customer.
• Utilize ZEISS solutions to support customers’ automated scanning and inspection of parts and assemblies.
• Consult with customer to create standard operating procedures based on experience to increase other team members knowledge and skills
• Create basic and advanced inspection layouts with reports based on customer requirements.
• Robot cell programming utilizing ZEISS Inspect Pro software.
• Provide customer confidence through accurate and timely deliverables.
• Onsite support, oversight and consultations at customer installations typically consist of 1-to-2-week engagements to assure successful rollouts and customer satisfaction.
• Onsite troubleshoot issues and take or recommend corrective actions or provide appropriate technical information to ZEISS support teams for next step actions.

Do you qualify?

• A four-year degree in Engineering, Math or Physics. Alternatively, 3 years of experience in the Metrology industry.
• The AE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
• Ability to read engineering drawings for dimensional control requirements.
• Ability to operate all types of ZEISS measuring machines including programming using ZEISS application software; setup and staging of parts; accuracy and repeatability verification; etc.
• Strong computer skills and affinity for computer aided data analysis products.
• Must have strong problem-solving skills with the ability to learn independently to find solutions to potential customer’s problems.
• Good verbal and written communication skills with an ability to create concise technical reports.
• Ability to reason and negotiate complex problems with customers.
• Understanding of manufacturing, product development and quality control
• Ability to work independently and complete tasks under high pressure and tight timelines as needed.
• Proficient at Microsoft 365 and related software packages.

Working Environment

• Meet required qualifications to work with ITAR designated data.
• Ability to lift 50lbs from floor to table height.
• Ability to work flexible hours (nights and weekends).
• Must be a team player across the organization.
• Possession of a valid driver’s license

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Your ZEISS Recruiting Team

Holly Greenwood-Mosher

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).