Application Engineer I

Graham Manufacturing; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Graham Manufacturing in New York seeks an Application Engineer II to run design programs, read customer specifications, and provide field service support for Graham equipment. You will coordinate with the Sales and Applications teams to ensure timely and accurate service delivery.

The role requires a Bachelor’s Degree in Engineering (Mechanical or Chemical preferred) and 0–2 years of experience with an AA technical degree.

Qualifications

• Bachelor’s Degree in Engineering, Mechanical or Chemical preferred.
• 0–2 years of on the job experience with an AA technical degree.
• Must be willing to work overtime as required; travel internationally up to 10%.

Responsibilities

• Read customer specifications and terms to support service and equipment in the field.
• Run design programs independently and coordinate with senior engineers, sales, and operations.
• Provide professional customer interface and handle field service requests.
• Participate in design reviews and implement process improvements.

Skills

MS Office

ERP

Database

Communication

Time management

Attention to detail

Problem solving

Teamwork

Customer interface

Quality focus

Safety compliance

Drawing interpretation

Data analysis

Self-motivation

Education

Bachelor’s Degree in Engineering

AA technical degree

Tools

Spreadsheets

ERP systems

Database software

Job description

Job Description

Job Description

Job Title

Application Engineer

Reports To

Application Engineering Manager

FLSA Status & EEO Code

Exempt & Professional

Division/Department

GHM / Sales

Level of Work

Level II

Position Summary

This position will run design programs independently, read customer specifications, read terms and conditions, provide support for service and equipment in the field, and will fill out O & D.

Key Results Areas By Level Of Work

Level II: Service – Coordinating “production” with problem solving and prevention

Resource management (material and people)

• Take direction from senior engineer, supervisor, and/or manager.
• Initiate interdepartmental communication.

Resource scheduling, output management and reporting

• Work output is monitored and checked by senior engineers.
• Engage in product requirements definition and reviews.
• Handle calls from customers and provide a professional customer interface.

Continuous Improvement

• Participate as reviewer in the design review process.
• Identify, review, and develop product improvements.
• Identify, review and implement process improvements.

Equipment & process maintenance

• Plays an active role in product design/development including review of technical details, design for manufacture (cost effective and manufacturing process compliant) and design for test (efficient manufacturing test ensuring product quality).
• Take part in sales proposal, service, or project process.
• Works in a team environment with operations, estimators, designers, drafters, and/or sales representatives.

Professional Development

• Will develop skills to explain to customers how Graham equipment works and how to troubleshoot.
• Demonstrates initiative, positive attitude, and enthusiasm for the job.
• Will follow up with supervisor on professional development goals and opportunities.
• Takes an interest and lets it be known that they have a desire to grow with the company.

Requirements

Qualifications:

To qualify for this position, an individual must possess the knowledge, training, experience and abilities required.

Education and Training

• Bachelor’s Degree in Engineering, Mechanical or Chemical preferred

Experience

• 0 to 2 years of on the job experience with an AA technical degree.

Other

• Must be willing to work overtime as required.
• International travel may be required.
• Travel up to 10% of working time.

Skills

To perform the job successfully, an individual should demonstrate the following competencies:

• Must have proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software.
• Ability and willingness to abide by set policies and/or safety programs established by GHM, our clients, and/or regulatory agencies which govern our performance and behavior in the normal course of our work while on GHM or the client’s property or job site.
• Strong written and verbal communication skills required.
• Strong organization and time management skills.
• High attention to detail.
• Ability to successfully plan and implement objectives within established timelines and work schedules.
• Ability to analyze problems and develop effective solutions.
• Demonstrate behavior consistent with company values.
• Ability to work independently, with minimal direction as a highly motivated self-starter and within a team oriented culture.
• Exhibits polite and professional communication via phone, e‑mail and mail.
• Maintain strict confidentiality regarding company matters.
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Maintain a collaborative relationship with internal and external stakeholders.
• Demonstrates recognition of organization’s requirements for the highest quality product with the most efficient utilization of labor and materials: consistently achieves schedule goals; displays initiative, focus, and sense of urgency; demonstrates flexibility in discharging multiple/changing priorities.
• Obtains support and cooperation from others and reciprocates; demonstrates positive behaviors, displaying tact, respect, and understanding when dealing with others; proactively engages and confronts issues to achieve continual improvement.
• Meets challenges with resourcefulness, generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention.
• Identifies and addresses potential safety issues including product testing related hazards at customer facilities, which are related to equipment and office area safety.
• Ability and willingness to abide by set company policy.
• Ability to apply mathematical operations to such tasks as geometric tolerances and drawing interpretation.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrates pride in workmanship and commitment to continual quality improvement; maintains clean, organized work area; maintains accurate and timely labor reporting; makes improvement based on lessons learned; maintains strict adherence to quality system requirements.
• Adheres to safety and regulatory program requirements, policies, and procedures; promptly reports safety/health concerns; utilizes personal protective equipment as required; maintains organized, clean work environment.
• Strong reasoning ability required to allow assessment of a broad range of customer requirements.
• Ability to successfully plan, self-direct, and implement objectives within established timelines and work schedules.

Physical and Mental Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend. Required to speak and communicate clearly with others.
• Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure.
• Work Environment: This job primarily operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. While performing the duties of this position, the incumbent is also exposed to high level of manufacturing and equipment noise as well.

Work Authorization/Security Clearance

Must be able to work in the U.S without sponsorship. Ability to obtain US government security clearance is desired.

This job description is not all inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs. Experience and education requirements are the primary basis for awarding this position, however substitutions that are essentially equivalent may be made as they relate to the essential functions, duties, and responsibilities of this position