Application Engineer, Gbl Tix Platform

NBCUniversal; California (MO); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid leave

Tuition reimbursement

Variety of discounts and perks

Job summary

A leading global media company is looking for an Application Engineer to implement and maintain ticketing software applications across its Parks. The role requires providing day-to-day support, troubleshooting issues, and liaising with technical teams. The ideal candidate will have a Bachelor’s degree in a related field and 3+ years of experience in technology support, particularly in ticketing systems. This position offers a hybrid work model and a competitive salary range of $80,000 to $105,000.

Qualifications

• 3+ years of work experience in Technology Support roles, preferably in Ticketing.
• Proficient understanding of SQL Server and Azure SQL environments.
• Ability to troubleshoot system interfaces and integrations.

Responsibilities

• Provide day‑to‑day application support across all Parks.
• Troubleshoot application issues and liaise with technical teams.
• Maintain system configuration and documentation for software applications.

Skills

Analytical skills

Problem-solving

Organizational skills

Time management

Communication skills

Education

Bachelor’s degree in Computer Information Technology or related fields

Tools

SQL Server

Azure SQL

Gateway Ticketing System

Accesso Horizon

Job description

NBCUniversal is one of the world's leading media and entertainment companies. We create world‑class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad‑supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry‑leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Application Engineer role is to implement and maintain vendor provided ticketing software applications across all Parks. This includes installation and implementation as well as troubleshooting while providing day‑to‑day support to existing software applications. The Application Engineer will set up and maintain system administration and configuration of software systems.

• Provide day‑to‑day application support on software systems at all Parks Technology locations. This includes after hours, weekends and on‑call support.
• Troubleshoot, analyze logs, replicate errors, determine root cause, and communicate findings. Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components.
• Build and maintain software system configuration of supported applications while adhering to defined standards.
• Attend meetings with business partners and vendors to communicate strategies, deployments, and troubleshooting issues.
• Design, run and monitor test cases on new and existing applications for the purpose of correcting errors, isolating areas for improvement and general debugging.
• Create and maintain application documentation for all software applications including evolving processes. Provide knowledge transfer and onboarding for members of the team.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.
• Consistent attendance is a job requirement.

Qualifications

• Bachelor’s degree or equivalent work experience desired in one or more of the following fields: Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology.
• 3+ years of work experience in Technology, preferred in Technology Support roles with focus in Ticketing leveraging the Gateway Ticketing System and/or Accesso Horizon. Or equivalent combination of education and experience.
• Proficient understanding of SQL Server and Azure SQL environments.
• Experience working both independently and in a team‑oriented, collaborative environment.

Desired Characteristics

• Proven analytical and problem‑solving skills.
• Understanding and ability to troubleshoot system interfaces/integrations, data extracts or translations.
• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
• Ability to write and understand technical documentation.
• Ability to manage a high volume of details with excellent accuracy.
• Proven track record meeting targets, objectives, and deliverables.
• Ability to work collaboratively with cross‑functional peers.
• Results oriented with a history of problem resolution and prevention.
• Handle sensitive/confidential matters professionally.
• Ability to communicate effectively with business and IT technical teams.
• Flexible and adaptable regarding learning and understanding new technologies.
• Strong written, oral, and interpersonal communication skills.
• Ability to conduct research into software‑related issues and products.
• Highly self‑motivated and ability to work independently with minimal supervision.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Demonstrated ability to handle multiple projects and initiatives simultaneously.

Additional Requirements

• Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of four days per week. The Company reserves the right to change in‑office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000-105,000 (bonus eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].