Application Engineer - Automation

Henry North; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Henry North is seeking an Application Engineer-Automation to implement automation systems across customer sites and to support the Solution Engineering Team and partner Application Teams.

This role involves extensive travel (75–90%), both on-site and remote support during implementations, collaboration with suppliers, and ensuring documentation and best practices. A bachelor’s degree is required; Industrial Engineering preferred, with 5+ years in distribution or material handling.

Qualifications

• Bachelor's degree required; Industrial Engineering degree preferred.
• 5+ years in distribution or material handling.
• Knowledge of automated systems with focus on Mobile Automation products.
• Knowledge of API and PLC controls; Mandarin a plus.

Responsibilities

• Self-starter with ownership of all aspects of the role including issues and documentation.
• Travel to customer sites to study and gather information for the system.
• Work with partners to develop complete solutions.
• Maintain expert product knowledge and train others.
• Represent Henry North professionally in meetings.

Skills

Automated systems knowledge

API & PLC controls

Microsoft Office

Communication skills

Time management

Leadership

Customer relationship

Sales capability

Mandarin knowledge (nice-to-have)

Education

Bachelor's degree

Industrial Engineering degree preferred

Tools

Microsoft Office Suite

Job description

Mobile Automation is responsible for the implementation of automation systems based on co-developed and/or pre-defined application scopes. The position supports the Solution Engineering Team, and third-party Application Teams by accessing customer sites, performing customer implementations, and providing remote and onsite post implementation support. The position requires day-to-day interaction with customer contacts, internal CSI resources, internal and external service management teams, and partner organization support. Responsibilities include direct communication with suppliers and company partners for general support, technical assistance and collaboration. Travel is anticipated to be 75-90%, including the potential for limited international travel. Support desk and a rotating 24/7 on call support function for remote assistance may be required during system implementations. The Application Engineer-Automation must possess significant knowledge on the specification and integration requirements of assigned product groups.

Essential Functions

• Self-starter displaying ownership for all facets of the role including but not limited to technical issues, customer issues, and documentation in an evolving role.
• Identifies and quantifies proposed customer benefits and creates, utilizes, and maintains tools to quantify these benefits.
• Travel to customer sites as needed to study and gather information critical to the overall system.
• Works with partners to develop complete solutions.
• Defining and documenting best practices and standard work documentation and drive continuous improvement.
• Maintain expert level of product knowledge and applications.
• Trains other employees, partners and advocates as required.
• Possesses effective written and oral communication skills.
• Has the ability to present technical material to a technically diverse audience.
• Consistently exhibits a team-oriented, customer focus with strong attention to detail.
• Leads and manages resources to efficiently provide application and implementation services for defined product categories.
• Ability to build strong relationships with internal and external resources.
• Maintains a strong working knowledge of equipment and service offerings within the competitive marketplace.
• Represents Associated professionally in internal and external business meetings.
• Actively participates in team activities that promote a sense of team building amongst the Associated Team.
• Performs related duties as assigned or as the situation dictates.

Required Qualifications

• Knowledge of Automated systems with concentration in the product lines Mobile Automation supports (AGV's,VLM's, and ASRS).
• Knowledge of API and PLC controls.
• Ability to speak Mandarin is a positive but not required.
• Knowledge of comprehensive warehouse management, distribution, and/or material handling industry.
• Knowledge of Microsoft Office applications including Excel, Outlook, PowerPoint and Word.
• Skilled in excellent written, verbal, presentation and listening skills to communicate with team members, customers, vendors and subcontractors.
• Skilled in time-management and maintenance of project deadlines.
• Ability to organize goals, objectives, and execution plan of a project and to build business.
• Ability to work with all levels of an organization, both internally and externally
• Ability to take a leadership role and represent integrity, honesty, teamwork, and motivation.
• Ability to work with all buying influences, handle enterprise accounts, and close multi-million-dollar deals.
• Ability to identify 'key players' at a customer organization and identify critical issues to be addressed through Associated's offerings.
• Ability to analyze raw data for the use of developing customer solutions to provide for project application.
• Ability to apply sound judgment and reasoning.
• A minimum of a bachelor's degree is required; Industrial Engineering Degree preferred.
• A minimum of 5 years of experience in the distribution or material handling industry with an understanding of the application of warehousing technology and an aptitude for selling. Preferred candidate will have a demonstrable track record of sales success in the fields of automated and storage solutions.

Preferred Qualifications

• Preferred candidate will have a demonstrable track record of sales success in the fields of automated and storage solutions.

Must be able to perform job duties with or without reasonable accommodation. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Physical Requirements

• Sit for extended periods and regularly perform work involving up to 10 pounds of force.
• Frequently stand, walk, and lift, carry, push, or pull items weighing up to 20 pounds.
• Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
• Rarely handle items weighing more than 50 pounds.
• Regularly stoop, kneel, crouch, or crawl.
• Occasionally climb or maintain balance.
• Frequently reach, handle objects, and perform pushing or pulling movements.
• Regularly communicate verbally and listen to others.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.