Application Engineer

Hyperion Solutions Emco LLC; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Hyperion Solutions Emco LLC, based in Memphis, is seeking an Application Engineer to provide technical sales support, prepare proposals, and process sales orders. You will collaborate with Operations and Applications teams to ensure on-time delivery, maintain the customer database using CRM, and assist with issue resolution while expanding knowledge of the vertical transportation industry.

Strong communication, engineering background, and proficiency with CAD tools are valued; a team-focused,

Qualifications

• Must be mechanically inclined, analytical and able to work in a team.
• Strong organization, communication, and problem-solving skills.
• Proficiency with Microsoft Office and Windows OS.
• Experience in AutoCAD and SolidWorks a plus.
• Prompt attendance, self-motivation, and discipline.

Responsibilities

• Prepare technical documents for proposals and projects.
• Participate in product and service promotions from external and internal sources.
• Create and process proposals and sales orders in accordance with company policy.
• Build and expand the company’s customer data base using CRM.
• Coordinate with Operations and Applications teams to ensure on time delivery.
• Assist with the resolution of customer issues, problems or complaints.
• Pursue increasing knowledge of the industry, markets and competitors.
• Collaborate on the creation of technical documents and design drafts at the request of our customers which may include materials, functional characteristics, processes, quality control procedures, etc.
• Support the sales and warranty teams.
• Produce periodic summaries and other reports or lists as requested by management.
• Attend and participate in company meetings.
• Perform all other duties as assigned.

Skills

Team collaboration

Analytical thinking

Problem solving

Verbal and written communication

Education

Mechanical engineering degree

Electrical engineering degree

Tools

Microsoft Office

AutoCAD

SolidWorks

Job description

About this position

Application Engineer
Location: Memphis, TN

Hyperion Solutions is a technology driven vertical transportation solution provider headquartered in Memphis, Tennessee, and with offices around the United States. Hyperion Solutions (Hyperion) connects trusted and respected brands to create the premier integrated provider of Systems & Components, Digital Solutions, and Technical Services for the Vertical Transportation industry. As a rapidly growing company we are continuously looking for positive, energetic, passionate people to join our team.

Hyperion Solutions is currently seeking experienced technical sales engineers to join our team. The Sales team provides technical/engineering support to our customers via phone and written communications as well as facilitating orders.

Primary Responsibilities

• Prepare technical documents for proposals and projects
• Participate in product and service promotions from external and internal sources
• Create and process proposals and sales orders in accordance with company policy
• Build and expand the company’s customer data base using CRM
• Coordinate with Operations and Applications teams to ensure on time delivery
• Assist with the resolution of customer issues, problems or complaints
• Pursue increasing knowledge of the industry, markets and competitors
• Collaborate on the creation of technical documents and design drafts at the request of our customers which may include materials, functional characteristics, processes, quality control procedures, etc.
• Support the sales and warranty teams
• Produce periodic summaries and other reports or lists as requested by management
• Attend and participate in company meetings
• Perform all other duties as assigned

Job Requirements

• Must be mechanically inclined, analytical, creative and be able to work in a team environment
• Must possess superior skills in organization, communication, problem solving, understanding customers’ decision-making process, verbal and written communication and multitasking
• Degree in mechanical engineering or electrical engineering preferred
• Must be proficient with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, popular web browsers and search engines, and Windows Explorer
• Experience in AutoCAD and SolidWorks a plus
• Must have prompt and regular attendance, a sense of urgency, self-motivation, and discipline

Benefits

• We offer a competitive salary, generous benefits package, opportunities for advancement and a positive work environment that recognizes initiative and enables personal growth.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.