Application Engineer

Pinnacle Technology; Greenville (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Pinnacle Technology seeks a Windows VDI Administrator to manage and optimize Engineering Windows Virtual Desktop Infrastructure. The role focuses on delivering reliable desktop experiences, handling image lifecycle, and ensuring secure, compliant operations across engineering workloads.

You will collaborate with the DT team and coordinate migrations, automate deployment processes, and troubleshoot complex application compatibility issues for engineering software such as Matlab, Exceed, and NX.

Qualifications

• Experience with Windows VDI environments and image management.
• Ability to optimize user experience and resolve desktop performance issues.
• Familiarity with application virtualization and delivery of engineering software.

Responsibilities

• Own Windows VDI platform administration, including image, session, and app delivery.
• Identify and address VDI pain points to improve user perceived performance.
• Manage OS patching, app deployment, and standardization per policy.
• Lead data migration and user onboarding for VDI users.
• Resolve complex compatibility issues for engineering tools (Matlab, Exceed, NX).
• Monitor session performance and capacity; inform provisioning decisions.

Skills

VDI Admin

Windows OS

Perf Monitoring

Security Compliance

Troubleshooting

Tools

AWS WorkSpaces

CI/CD tooling

Job description

The Windows VDI Administrator is a dedicated systems specialist responsible for the administration, optimization, and user experience of Engineering Windows Virtual Desktop Infrastructure. The role is embedded within ADT to provide sustained, dedicated Windows desktop engineering expertise that supports and complements the DT team’s expertise.

Key Responsibilities

VDI Platform Administration

Serve as the primary technical owner for the Windows Virtual Desktop environment; manage the platform at the image, session, and application delivery level; support ongoing migration and stabilization efforts post-PowerVDI transition.

User Experience Optimization

Systematically identify, track, and resolve top VDI pain points affecting engineering users; drive measurable improvement in perceived desktop responsiveness and application reliability.

Image & Application Management

Manage Windows VDI base image lifecycle including OS patching/rollback, application deployment, and standardisation aligned with ADT's Software Store Standardization initiative.

Data Migration & User Onboarding

Support and lead ongoing user data migration efforts from legacy environments; manage user onboarding workflows and access provisioning for new and migrating VDI users.

Application Compatibility & Troubleshooting

Resolve complex application compatibility issues on Windows VDI, including engineering applications (e.g., Matlab, Exceed, NX, and 3rd party simulation tools); serve as the escalation point for desktop-tier issues that affect engineering productivity.

Performance Monitoring & Capacity Management

Monitor VDI session performance, resource consumption, and concurrency patterns; provide capacity data to inform provisioning decisions and cost benchmarking by engineer persona.

Support migration of Windows deployment processes toward more automated, standardized models, aligned with broader CI/CD goals.

Security & Compliance

Ensure Windows VDI environments meet GE Vernova cybersecurity standards; support vulnerability remediation workflows coordinated by ADT's security and compliance initiatives.

Collaboration with DT

Work closely with the DT team on underlying infrastructure changes (AWS WorkSpaces or equivalent), networking, and cloud capacity; provide Windows desktop expertise while DT manages the cloud and network layers.

Other Job Requirements:

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.