Application Engineer

Dover Pumps & Process Solutions Segment, Inc.; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Dover Pumps & Process Solutions Segment, Inc. is seeking a Military/Marine Application Engineer to handle product selection, customer support, and product training.

The ideal candidate will have a Bachelor's degree in engineering and 1–3 years of experience in technical sales or product management. Responsibilities include providing technical support, generating reports, and participating in trade shows.

A strong focus on customer service and teamwork is essential for success in this role.

Qualifications

• 1–3 years of experience in technical sales, product management, or engineering.
• Ability to define problems and communicate effectively.
• Professional licensure is a plus.

Responsibilities

• Delivers technical support with product selection and system design.
• Generates test reports and prepares submittals to customers.
• Participates in seminars, trainings, and trade shows.

Skills

Problem Solving

Customer Focus

Teamwork

Oral Communication

Written Communication

Quality Management

Ethics

Professionalism

Education

Bachelor's degree in engineering

Tools

Microsoft Office

ERP systems (SAP, Oracle)

Job description

The Military/Marine Application Engineer (AE) has four core functions: product selection & quoting, customer support/troubleshooting & problem solving, product/market training, and production/testing/manufacturing support. The AE works with Channel Partners (Shipyards, Govt Contracting Officers, Military Dealers, System Integrators), Military/Marine Sales team and PSG Sales Managers across the globe. Promote new products and identify new product opportunities. Problem solves with Sales, Technicians, Engineers, and others. Coordinates and conducts training to various levels of staff, customers, distributors, and end users.

What You'll Do

• Delivers rapid, accurate and efficient answers to incoming inquiries.
• Provides technical support with product selection, system design, and/or fluid transfer.
• Prepares and conducts application‑related training.
• Learns and understands regulations & design practices relevant for critical applications.
• Reviews special requests and scopes solutions that enhance existing products for unique market needs.
• Supports manufacturing, production, assembly, and testing of Military/Marine products.
• Generates test reports and other non‑hardware deliverables and prepares submittals to customers.
• Participates in meetings, seminars, trainings, and trade shows to stay informed of broader market trends.
• Interfaces with other functional areas in the development of new products, services, or solutions.
• Other duties as required in the support of business activities.

What You'll Bring

• Bachelor's degree in engineering
• 1–3 years of experience or experience in technical sales, product management, or engineering.
• Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions with incomplete information, and communicate.
• Computer Skills: Microsoft Office (Word, Excel, Outlook, Teams), ERP systems (SAP, Oracle), and web‑based tools.
• Certificates and Licenses: Professional licensure is a plus.

The Ideal Candidate Will Also Bring

• Problem Solving: Identifies and resolves problems in a timely manner, even when lacking complete information; gathers and analyzes information skillfully; develops alternative solutions; uses reason in emotional contexts.
• Customer Focus: Considers customers a priority. Takes ownership to solve customers' problems.
• Teamwork: Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; builds morale; recognizes accomplishments of other team members.
• Oral Communication: Listens and seeks clarification; responds well to questions; speaks clearly and persuasively in both positive and negative situations; participates in meetings.
• Written Communication: Writes succinctly; varies writing style to meet needs; presents numerical data effectively; can read and interpret written information.
• Quality Management: Looks to improve and promote quality; demonstrates accuracy and thoroughness.
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values; treats others with respect and consideration.
• Professionalism: Approaches others tactfully; reacts well under pressure; accepts responsibility for own actions; follows through on commitments.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.