Application Analyst – Maestro Care, HIM, Level 1 or 2

Jobtailor; Durham (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Duke Health seeks an Epic Maestro Care support professional to implement and sustain the Maestro Care EHR across Duke Health service access and revenue cycle workflows. You will collaborate with Epic teams on deployments, testing, and issue resolution to ensure smooth operation.

The role requires Epic proficiency, ability to obtain additional Epic certifications, and experience in data management, reporting, and workflow analysis.

Qualifications

• Bachelor's degree or four years of equivalent technical experience.
• Epic certification within policy timelines or through related training.
• Epic proficiency in an application support area within Maestro Care policies.

Responsibilities

• Design, deploy, and support Maestro Care EHR across service access and revenue cycle workflows.
• Coordinate with Duke Health and Epic teams on deployment tasks, testing, and support.
• Provide Level 1–2 support: build tasks, documentation, training, and process improvement.
• Participate in a 24/7 on-call rotation to triage and assist with requests.
• Mentor and cross-train staff and SMEs; facilitate knowledge transfer.

Skills

Epic Proficiency

Application Support

Workflow Analysis

Technical Troubleshooting

Data Management

Education

Bachelor's Degree in Related Field

North Carolina Licensure or Certification

Epic Certification

Tools

Maestro Care

Epic

Health Information Management Modules

Job description

• Design, develop, deploy, and provide post-implementation technical support for the Maestro Care Electronic Health Record across service access and revenue cycle workflows
• Plan, perform, manage, and support Maestro Care users within the Duke Health environment
• Support Maestro Care Health Information Management modules, including Release of Information/Legal Medical Record, Document Templates, Identity, Chart Correction, Deficiency Tracking, Chart Tracking, and Break the Glass
• Work with Epic and other Maestro Care application teams on deployment tasks, revenue cycle and LMR workflows, application build, testing, and support
• Advise and assist with educational issues; cross-train team members, trainers/SMEs, and the DHTS Service Desk
• Participate in a 24/7 production on-call rotation to triage and assist with support requests
• Partner with operational and clinical staff to improve Maestro Care knowledge and fluency
• Coordinate virtual and on-site assistance supporting clinic growth and expansion
• Facilitate Epic support during implementation phases and provide knowledge transfer
• Liaise between Maestro Care and Super User/End User resources across DPC, DHIP, and Community Connect customers
• Participate in design sessions and review Maestro Care EHR implementation specifications
• Specify bug fixes, new features, and enhancements to meet Duke Health patient-care needs
• Level 1: Complete project deliverables, application support, troubleshooting, build tasks, documentation, training support, workflow analysis, and process-improvement recommendations
• Level 2: Manage application build, testing, deployments, release updates, report specifications, production support, and deployment issue resolution

Requirements

• Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required
• Maintenance of North Carolina licensure or certification in a related clinical discipline, if applicable, is required for all levels
• Epic proficiency in an area of application support of a technical or support nature required within the timeline defined by Maestro Care policies and procedures
• Level 1: Minimum of one year of related experience required
• Level 2: Minimum of three years of related experience required
• Level 3: Minimum of five years of related experience required
• Ability to obtain initial or additional Epic certification and proficiency through Epic classroom, virtual Epic classes, or remote self-directed learning, including associated projects and exams
• Ability to interpret and analyze systems, data, and information
• Ability to implement applications, tools, processes, and structures supporting end users' data management
• Ability to troubleshoot technical issues through review and testing and elevate to Epic appropriately
• Ability to maintain security process adherence
• Ability to execute application-specific test plans and document failures
• Ability to analyze workflows, data collection, report details, and technical issues associated with Epic software
• Level 2: Ability to independently build, test, and debug Epic applications 75–85% of the time
• Level 2: Ability to write and execute test plans, develop report specifications, and support software releases and interface enhancements

Core Competencies

Demonstrates expertise in Epic application support, including troubleshooting, testing, and deployment of Maestro Care EHR systems. Proficient in managing workflows, data analysis, and providing technical support to enhance user experience and operational efficiency.

Highest-signal resume keywords

• Epic Proficiency
• Application Support
• Workflow Analysis
• Technical Troubleshooting
• Data Management

ATS Optimization Keywords

Hard Skills

• EHR Implementation
• Application Build
• Testing and Debugging
• Report Specification Development
• Process Improvement
• Technical Support
• Data Analysis
• Workflow Optimization
• Documentation
• Troubleshooting

Soft Skills

• Collaboration
• Communication
• Training Support
• Cross-Training
• Problem-Solving

Certifications & Qualifications

• Bachelor's Degree in Related Field
• North Carolina Licensure or Certification
• Epic Certification

Industry Keywords

• Revenue Cycle Workflows
• Clinical Discipline
• Patient Care
• Legal Medical Record
• Deficiency Tracking

Tools & Technologies

• Maestro Care
• Epic
• Health Information Management Modules