Application Analyst III - Strategic Growth, Expansion and Enablement

Duke Clinical Research Institute; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke Health Technology Solutions is hiring an Application Analyst III in Durham, NC, to support revenue cycle IT and strategic AI initiatives. You will partner with MSO growth, clinical operations, and service-line expansion teams to drive scalable IT solutions and readiness for new market opportunities.

The role requires strong project coordination, healthcare operations knowledge, and excellent communication.

Qualifications

• Bachelor's degree in a related field.
• 5+ years in healthcare operations, revenue cycle, clinical operations, project management, consulting, or business process improvement.
• Experience coordinating cross-functional initiatives with multiple stakeholders.
• Working knowledge of healthcare operations, clinical workflows, and revenue cycle functions.
• Strong project coordination, organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to analyze workflows, identify gaps, and support scalable solutions.
• Proficiency with Microsoft Office applications and project tracking tools.
• Ability to work independently and manage multiple deadlines in a dynamic environment.

Responsibilities

• Support MSO setup, optimization, and expansion by standardizing processes, workflows, and implementation plans.
• Coordinate project deliverables across operational, revenue cycle, clinical, virtual care, and digital workstreams, including AI & automation efforts.
• Partner with DHTS leaders and SMEs to gather requirements, establish timelines, and monitor progress.
• Track dependencies, risks, issues, and action items; escalate when needed.
• Facilitate meetings, working sessions, and status updates to maintain stakeholder alignment.
• Develop and maintain project documentation, including work plans, status reports, process maps, meeting notes, and deliverable trackers.
• Assess current-state workflows and support future-state process designs that improve efficiency, scalability, and consistency.
• Coordinate readiness activities for new market growth, service line expansion, onboarding, and implementation.
• Support virtual care expansion to increase access and broaden Duke Health reach.
• Advance digital enablement strategies that strengthen service lines and growth readiness.
• Collaborate with leaders to define success metrics, monitor performance, and support continuous improvement.
• Serve as a liaison across departments to promote clear communication, accountability, and timely execution.

Skills

Project coordination

Analytical thinking

Communication skills

Cross-functional collaboration

Microsoft Office

Education

Bachelor's degree in business, healthcare administration, public health, nursing, finance, or related field

Tools

EHR systems

Practice management software

Revenue cycle platforms

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

DHTS Application Analyst III

Strategic Growth, Expansion and Enablement

Position Summary

The DHTS Application Analyst III provides revenue cycle-focused technical, analytical, and project coordination support for:

• Management Services Organization (MSO) development and new opportunity/pipeline management,
• PRMO and Health System AI and automation initiatives supporting margin improvement, reducing administrative burden and improved financial outcomes. Efforts include (but are not limited to):
• Research and recommend automation tools for streamlining new system build and testing in support of growth and expansion efforts,
• Support strategic AI roadmap deliverables, including Clinical Documentation Improvement (CDI), autonomous coding and Pre-Service Verification (PSV) (electronic authorizations) deployment efforts.

Strategic growth including virtual patient care expansion, and digital enablement initiatives, and Cross-domain milestone & effort management with DHTS and business partners such as PRMO, DHIP and Duke Health leadership teams.

This role partners with internal and external stakeholders to define requirements, coordinate milestones, manage dependencies, and support successful implementation of scalable growth and expansion efforts.

The role also serves as a subject matter expert and partners with DHTS teams to support discovery, readiness, and transition planning for new growth and expansion relationships adopting enterprise DHTS tools.

Key Responsibilities

• Support MSO setup, optimization, and expansion by standardizing processes, workflows, and implementation plans.
• Coordinate project deliverables across operational, revenue cycle, clinical, virtual care, and digital workstreams, including identified AI & automation efforts.
• Partner with DHTS leaders and subject matter experts to gather requirements, establish timelines, and monitor progress.
• Track dependencies, risks, issues, and action items; escal...
• Facilitate meetings, working sessions, and status updates to maintain stakeholder alignment.
• Develop and maintain project documentation, including work plans, status reports, process maps, meeting notes, and deliverable trackers.
• Assess current-state workflows and support future-state process designs that improve efficiency, scalability, and consistency.
• Coordinate readiness activities for new market growth, service line expansion, onboarding, and implementation.
• Support virtual care expansion to increase access, extend Duke Health's reach, and help attain additional covered lives.
• Advance digital enablement strategies that strengthen existing Duke Health service lines and support growth readiness.
• Collaborate with leaders to define success metrics, monitor performance, and support continuous improvement.
• Serve as a liaison across departments to promote clear communication, accountability, and timely execution.

Qualifications

• Bachelor's degree in business, healthcare administration, public health, nursing, finance, or a related field.
• Five or more years of experience in healthcare operations, revenue cycle, clinical operations, project management, consulting, or business process improvement.
• Experience coordinating cross-functional initiatives with multiple stakeholder groups and competing priorities.
• Working knowledge of healthcare operations, clinical workflows, and revenue cycle functions.
• Strong project coordination, organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to analyze workflows, identify gaps, and support scalable solutions.
• Proficiency with Microsoft Office applications and project tracking tools.
• Ability to work independently and manage multiple deadlines in a dynamic environment.

Preferred Qualifications

• Experience supporting MSO structures, physician practice management, ambulatory operations, virtual care, digital enablement, or healthcare expansion initiatives.
• Knowledge of process improvement methodologies, such as Lean, Six Sigma, or change management frameworks.
• Experience with EHR, practice management, revenue cycle, and reporting platforms.
• Background in implementation planning, operational readiness, post-acquisition integration, or service line expansion.

Success in This Role

Success in this role will be demonstrated by the ability to coordinate complex, cross-functional growth initiatives; keep deliverables, timelines, risks, and dependencies clearly managed; and support scalable infrastructure for MSO development, virtual care expansion, digital enablement, service line growth, additional covered lives, and broader market expansion.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.