Application Analyst I

Massachusetts General Hospital; Boston (MA); Hybrid; USD 63,000 - 90,000; Full time

Job summary

Mass General Brigham seeks an Application Analyst I in the Biomedical Engineering department to provide front-line support and maintenance of clinical IT systems, including BMDI, GE MUSE EKG management, OBIX fetal monitoring, data interfaces, and medical device connectivity. The role is primarily onsite at one of MGB's Academic Medical Centers with on-call support.

The Analyst works with IT Hardware Technicians, Clinical Engineers, Software Developers, and System Administrators on testing,

Qualifications

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Responsibilities

• Front line support and maintenance of the department's clinical IT systems.
• Assist with testing, upgrades, interface enhancements, and end-user training.
• Provide at-the-elbow support for clinicians and biomedical staff.
• On-site role with on-call coverage as needed.

Skills

Healthcare IT

Interpersonal skills

Documentation

Microsoft Office 365

Education

Bachelor's Degree Computer Science

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Application Analyst I in the MGB Biomedical Engineering department is responsible for front line support and maintenance of the department's clinical IT systems including but not limited to Biomedical Device Integration (BMDI), GE MUSE EKG management, OBIX fetal monitoring, data interfaces for medical device systems, and general network connectivity for supported medical devices. The Analyst is the first-responder for biomedical systems issues at various MGB sites and provides at-the-elbow support within the hospital for clinicians and other users of supported systems.

The Analyst works individually and in team settings with IT Hardware Technicians, Clinical Engineers, Software Developers, and System Administrators to assist with projects and maintenance tasks. This includes but is not limited to systems testing, upgrades, interface enhancements, and training end users and biomedical support staff. The position is primarily onsite at one of MGB's Academic Medical Centers and participates in departmental on-call support coverage as needed.

Qualifications

Education

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Experience

Related IT experience, ideally in healthcare IT environment 0-1 year required

Knowledge, Skills and Abilities

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$62,836.80 - $89,762.40/Annual

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. These competencies are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.