Application Analyst, Certified in HB and/or PB

Northwestern Medicine; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Northwestern Medicine is seeking an Application Analyst to support and maintain assigned services and systems within our Information Services team in Chicago. You will monitor upgrades, resolve issues, and ensure alignment with service level agreements.

You will work with the team on on-call rotations, contribute to documentation, and analyze application functionality to improve reliability for current and future needs.

Qualifications

• 2–5 years of experience in core discipline.
• Bachelor's degree preferred.

Responsibilities

• Support and maintain assigned services and systems.
• Monitor, analyze and plan upgrades with the team.
• Monitor production issue queue and resolve issues per SLA.
• Execute project tasks as assigned.
• Adhere to quality assurance standards and delivery methodologies.
• Contribute to end-user requests integration with software functionality.
• Analyze and provide recommendations on application build and functionality.
• Demonstrate diagnostic skills to assist with problem determination and resolution.
• Participate in on-call rotation.
• Maintain application/technical documentation and architecture diagrams.

Skills

Experience in core discipline

Education

Bachelor's degree

Job description

Description

TheApplication Analyst, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities

• Support and maintain assigned services and systems
• Works with team to monitor, analyze and plan upgrades
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements.
• Executes project tasks as assigned
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies.
• Contributes to ongoing process to integrate end users requests with software functionality.
• Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use.
• Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment.
• Participates in on call rotation
• Contributes to the maintenance of application/technical documentation and architecture diagrams

Qualifications

Required

• 2-5 years of experience in core discipline

Preferred

• Bachelor's degree

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position)

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.