Application Analyst Certified - EPIC Professional Billing

Houston Methodist

Bellaire (TX)

On-site

USD 75,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Professional development opportunities

On-call support allowance

Job summary

Houston Methodist in Bellaire, Texas, seeks an Application Analyst to provide intermediate level support for applications. The role includes assisting and training clients, troubleshooting issues, and facilitating better use of operational tools.

Qualified candidates will have a Bachelor’s degree in IT or related fields, possess Epic Certification, and demonstrate strong problem-solving and project management skills.

Qualifications

Three years experience in IT or clinical workflow.
Ability to communicate effectively in a customer service manner.
Intermediate competency in supporting multiple applications.

Responsibilities

Provide intermediate level support for applications.
Assist and train customers on system operation.
Troubleshoot and resolve application issues.

Skills

Problem solving

Project management

Technical support

Communication skills

Education

Bachelor’s degree in Information Technology or related field

Tools

Epic Certification

Job description

At Houston Methodist, the Application Analyst position is responsible for intermediate level support and configuration of assigned applications. The position entails assisting, training and supporting customers with the operation and administration of systems. The Application Analyst position troubleshoots issues and works with vendors on issue resolution and partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities for this position may include creating, documentation and assisting other IT groups and teams with issues and problems. The Application Analyst position ensures the services provided contribute to the successful accomplishment of department and organizational goals.

FLSA STATUS

Exempt

QUALIFICATIONS

EDUCATION

Bachelor’s degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional or an additional four years' experience in lieu of a degree or licensed clinical or certified IT professional experience.

EXPERIENCE

Three years experience in IT or clinical or business workflow.
Experience supporting clinical, ancillary or business environments.

LICENSES AND CERTIFICATIONS

Certification within six months of hire if appropriate to assigned application (i.e., Epic). Epic Certification must be maintained within 6 months.

KNOWLEDGE AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
Proficiency in speaking, reading, and writing English necessary to perform the essential functions of this job.
Ability to effectively communicate with patients, physicians, family members and co-workers in a customer service focused manner.
Understanding of business processes and requirements related to the assigned environment.
Ability to support large-scale clinical and ancillary systems.
Familiar with current database and operating systems required for assigned applications.
Technical skills to support multiple applications.
Intermediate level competency in multiple applications or areas of clinical workflow.
Demonstrated project management skills.
Ability to problem solve and generate innovative solutions in collaboration with customers, vendors, and IT teams.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
Establishes and maintains effective working relationships with clients. Shares acquired skills with team members through documentation and training.
Assists, trains and supports customers with the operation and administration of systems.

SERVICE ESSENTIAL FUNCTIONS

Debugs, programs, and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications.
Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items.
Supports and installs software applications, including on-call support.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Provides high-quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues.
Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence.

FINANCE ESSENTIAL FUNCTIONS

Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations.
Prioritizes issue resolution, work requests and tasks effectively.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Anticipates client needs and communicates to department leadership for solution development.
Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors and cross-functional IT teams.
Seeks out opportunities to cross-train and become proficient in multiple applications.
Participates in professional development. Completes Individual Development Plan (IDP).

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE