Application Administrator

Ascent Aerospace, LLC; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

AD&D Insurance

PTO

401k Match

Job summary

Ascent Aerospace is seeking an Application Administrator to manage day-to-day configuration, user provisioning, and tiered support for a growing stack including CRM, HRIS, AccureAI, and SAP-based systems. You will ensure users can work efficiently while the IT team avoids break-fix distractions.

The role requires 2–4 years in SaaS administration, strong troubleshooting, and the ability to translate technical issues for business users.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field, or equivalent experience.
• 2–4 years of experience administering SaaS business applications in a corporate environment.
• Hands-on experience with CRM administration (Salesforce, HubSpot, Zoho, or equivalent).
• Experience with HRIS administration (Dayforce, ADP, Workday, SuccessFactors, or equivalent).
• Strong troubleshooting skills with the ability to distinguish user error from system issues.
• Excellent communication skills with the ability to translate technical issues into plain language for business users.

Responsibilities

• Own user provisioning, access management, and role configuration across all business applications in the Ascent technology stack.
• Manage configuration changes, workflow updates, and integration monitoring for CRM, HRIS, AccureAI, SharePoint, and other SaaS platforms.
• Maintain application documentation including user guides, configuration records, and support runbooks.
• Coordinate with vendors on platform updates, new feature rollouts, and open support cases.
• Serve as the first point of contact for tier one and two application support requests across all business systems.
• Triage, resolve, or elevate support issues in accordance with defined service level agreements.
• Identify recurring issues and address root causes through configuration or training.
• Maintain a knowledge base of common issues and resolutions to enable self-service where possible.
• Lead configuration and administration of the CRM platform serving both Business Development and Spares & Service teams.
• Manage custom objects, pipelines, workflows, and integrations within the CRM environment.
• Support the installed base data migration and ensure ongoing data quality in the machine database.
• Manage new application onboarding including account setup, single sign-on configuration, and user training coordination.
• Support HRIS evaluation and implementation by owning the technical administration side of the transition.
• Coordinate with IT infrastructure on Microsoft 365 GCC High tenant configuration and cross-platform authentication.

Skills

CRM administration

HRIS administration

Troubleshooting

Communication

Education

Bachelor’s degree in Information Technology, Business, or related field

Tools

Salesforce

HubSpot

Zoho

Dayforce

SharePoint

AccureAI

SAP

Microsoft 365 GCC High

Job description

Ascent Aerospace is a world-renowned, single-source provider of production and automated assembly systems for the aerospace and defense industry. We provide high-precision advanced automated equipment as well as a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest Invar molds ever made— making us the largest tooling group in the industry. We work with our customers to develop their project and see it through, from process engineering to build and installation, to ensure it is an efficient and cost-effective solution. As a true, single-source integrator, we have proven tools to surpass our customer expectations. We have greater control of timing and schedules, which allows for 100% accountability, and avoids costly mark-ups, ultimately saving our customers money. The result: a group of businesses, each an industry leader within their own discipline, now acting as one truly integrated supply base.

SUMMARY OF POSITION

The Application Administrator owns the day-to-day configuration, user management, and tier one and two support for Ascent Aerospace’s growing business application stack. As the organization deploys new platforms including a CRM, an HRIS replacement, and the AccureAI AI platform alongside existing systems including SAP, 3D Experience, Dayforce, SharePoint, and Quote Central, this role ensures business users can work effectively in their tools and that the IT team is not consumed by helpdesk and configuration requests. The Application Administrator is what allows the Enterprise Solutions Architect to focus on architecture and delivery rather than break-fix and user support.

ESSENTIAL FUNCTIONS

Application Administration

• Own user provisioning, access management, and role configuration across all business applications in the Ascent technology stack.
• Manage configuration changes, workflow updates, and integration monitoring for CRM, HRIS, AccureAI, SharePoint, and other SaaS platforms.
• Maintain application documentation including user guides, configuration records, and support runbooks.
• Coordinate with vendors on platform updates, new feature rollouts, and open support cases.

User Support

• Serve as the first point of contact for tier one and two application support requests across all business systems.
• Triage, resolve, or elevate support issues in accordance with defined service level agreements.
• Identify recurring issues and work proactively to address root causes through configuration or training rather than repeated break-fix.
• Maintain a knowledge base of common issues and resolutions to enable self-service where possible.

CRM and Service Portal Administration

• Lead configuration and administration of the CRM platform serving both the Business Development and Spares & Service teams.
• Manage custom objects, pipelines, workflows, and integrations within the CRM environment.
• Support the installed base data migration and ensure ongoing data quality in the machine database.

Platform Onboarding

• Manage new application onboarding including account setup, single sign-on configuration, and user training coordination.
• Support the HRIS evaluation and eventual implementation by owning the technical administration side of the transition.
• Coordinate with IT infrastructure on Microsoft 365 GCC High tenant configuration and cross-platform authentication

REQUIRED SKILLS, EDUCATION, AND EXPERIENCE

• Bachelor’s degree in Information Technology, Business, or related field, or equivalent experience.
• 2–4 years of experience administering SaaS business applications in a corporate environment.
• Hands‑on experience with CRM administration (Salesforce, HubSpot, Zoho, or equivalent).
• Experience with HRIS administration (Dayforce, ADP, Workday, SuccessFactors, or equivalent).
• Strong troubleshooting skills with the ability to distinguish user error from system issues.
• Excellent communication skills with the ability to translate technical issues into plain language for business users.

PREFERRED QUALIFICATIONS

• Experience with Microsoft 365 GCC High tenant administration.
• Familiarity with SAP ECC or S/4HANA user administration.
• Experience with SharePoint administration and governance.
• CRM or HRIS administration certifications.
• Experience supporting AI or analytics platforms.
• Background in aerospace, defense, or manufacturing industry.

SUPERVISORY RESPONSIBILITY

• No direct supervisory responsibility.

TRAVEL REQUIREMENTS

• Less than 10%.

WORKING CONDITIONS

Working conditions described here are representative of those that may be experienced by an employee on a daily basis while performing the functions of this job.

• Typically sits for extended periods at a computer workstation
• May access and work in the manufacturing plant
• While performing the duties of this job, employee may be exposed to moving mechanical parts, fumes and airborne particles
• The employee may be exposed to vibration
• The employee is occasionally exposed to caustic chemicals. The noise level in the work environment is usually moderate
• May be required to travel to other site locations during the work day
• May be required to work weekends to meet department and business demands
• Work with safe manufacturing processes and understand that eyewear is mandatory in the manufacturing area.
• Knows that safety shoes are recommended in the manufacturing area

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must be able to see, talk, hear, touch, feel and reach with hands and arms.
• Must be able to frequently walk and stand for short periods of time
• Must be able to lift and move up to 35lbs, occasionally lift and move objects up to 50lbs.

SPECIAL REQUIREMENTS

Employment is contingent upon successfully passing an employee reference check, criminal background check, and drug screening.

This position requires use of information that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder').

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability Insurance
• Life Insurance
• AD&D Insurance
• PTO
• 401k Match

Ascent Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call toll-free [phone]. This phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.