Appliance Technician I

Mr. Appliance; Kildaire Farms (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

No nights or weekends

Paid training

Company vehicle

iPad provided

Health insurance

Dental insurance

Life insurance

Vision insurance

401K with company match

PTO 15 days + holidays

Job summary

Mr. Appliance of Cary is seeking an Appliance Repair Technician to diagnose and repair home appliances while delivering excellent customer service. You will estimate costs, order parts, and ensure accurate customer communication to resolve issues quickly.

The role offers paid training, a company vehicle and iPad, comprehensive benefits, and a strong work-life balance with no nights or weekends.

Qualifications

• Excellent customer service and communication skills are required.
• Two years of appliance repair experience is preferred.
• Ability to diagnose and repair appliances and explain services clearly.

Responsibilities

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Communicate with customers to ensure understanding of services.
• Order parts and manage company materials efficiently.
• Collect payment for work performed.

Skills

Customer service

Troubleshooting

Communication

Education

High school diploma or equivalent

Job description

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community?If so, we are looking for you! Mr. Appliance of Cary is looking for an experienced Appliance Repair Technician.If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team. Oh, and did we mention… no nights or weekends!We’ll also give you the ongoing training that you’ll need.Your Responsibilities as an Appliance TechnicianAs an Appliance Repair Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer’s appliances.Here are your primary responsibilities:· Diagnose and repair home appliances and equipment.· Provide cost estimates for repairs.· Effectively communicate with the customer to ensure they understand the services needed.· Order parts and ensure efficient use of company materials.· Collect payment for work performed.To Succeed in this Role as an Appliance Repair Technician, Here’s What You Need:Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household.Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.Job RequirementsThe following are the minimum requirements to be considered for the Appliance Technician position.· High school diploma or equivalent· Valid driver’s license and relatively clean driving recordPrevious experience of two years or more in appliance repair is preferred!Benefits & PayThe pay range for this position is $50,000 to $75,000+ per year, depending on your experience in appliance repair.What we have to offer:· No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.· Paid Training: We will continue to train you and help you build a career.· Company-Provided Perks: We provide you with a company vehicle and iPad.· Benefits: Health, Dental, Life and Vision insurance benefits are offered with company contribution. 401K with company match.· PTO: paid time off of up to 15 days days per year plus paid Holidays· Fun Team Environment: We stand by our culture and build our team with people that love what they do.If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance of Cary as an Appliance Repair Technician could be your future!Apply today!