Appliance Service Technician (Laurel, MD)

Haier US Appliance Solutions, Inc.; United States; On-site; USD 68,880,000 - 96,432,000; Full time

Benefits offered by this job

Service van provided

Uniforms and tools provided

Insurance on day one

401K and tuition reimbursement

Paid vacation and holidays

Career growth and training

Job summary

GE Appliances, a Haier company, is seeking an Appliance Care Technician to perform in-home repairs and advise customers on service plans. You will diagnose issues, determine cost-effective solutions, and promote related products while representing a trusted brand in customers' homes.

You will drive a Bodewell service van, document activities, and participate in ongoing training to maintain expertise and deliver high-quality service.

Qualifications

• HS Diploma or GED required and valid driver’s license.
• 1+ year appliance repair or related experience preferred.
• Strong customer service and professional communication.
• Basic computer skills and ability to use Microsoft Office.
• Ability to obtain CFC certification within 6 months.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances’ major appliances.
• Assess repair vs replacement based on cost and customer needs.
• Promote and sell service contracts and related products.
• Operate a service van and document repairs and routes.
• Participate in training and maintain vehicle and inventory.

Skills

Appliance repair

Customer service

Diagnostics

Electrical

Mechanical

Communication

Education

HS Diploma or GED

Tools

Salesforce CRM

Microsoft Outlook

Microsoft Teams

Job description

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey? Join Bodewell, the official service team of GE Appliances, and become more than a technician; be a trusted advisor, a customer hero, and a brand ambassador for a company that’s redefining service excellence. As an Appliance Care Expert, you’ll combine hands‑on repair skills with the power to deliver smart, lasting solutions. From repairing major household appliances to confidently recommending service plans and accessories, your role is equal parts technician, educator, and representative of a brand customers trust. If you love solving problems, helping people, and building a career with purpose we want to hear from you. If you can fix it, and show the value in protecting it, you’ll thrive here. At GE Appliances, we put our people first, and that includes you.

Here’s what you can expect as part of the Bodewell team

• Annual wage increases and uncapped incentive opportunities
• Service van provided
• Laptop computer and smartphone
• Uniforms, work boots, and specialized tools
• Medical, dental, vision, and life insurance on DAY ONE
• 401K and tuition reimbursement
• Paid vacation and paid holidays
• Career growth opportunities and continuous technical training

Competitive hourly rates: $24 – $34+ base, depending on experience, certifications, and location.

Position Appliance Service Technician (Laurel, MD) Location USA, Laurel, MD

How You'll Create Possibilities

As a Bodewell Appliance Care Technician, your responsibilities will include:

• Diagnosing and completing in-home repairs on GE Appliances' major appliances
• Using sound judgement to recommend repair vs replacement based on cost‑effectiveness and customer needs, prioritising repairs whenever practical.
• Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value‑driven solutions and the best customer experience.
• Operating an assigned Bodewell service van to customer locations.
• Accurately documenting repairs, routes, and work activities.
• Participating in training sessions, meetings, and events to maintain industry expertise.
• Managing inventory and maintenance of your service vehicle.
• Delivering high‑quality service and maintaining strong customer satisfaction.
• Following all safety protocols to protect yourself and others.

What You'll Bring to Our Team

Minimum Qualifications

• HS Diploma or General Education Degree (GED)
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills with a responsive, professional approach.
• Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams.
• Ability to work a flexible schedule with some Saturdays as needed.
• Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:

• Ability to step up, into, and out of a van and sit for extended periods of time
• Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required.

Preferred Qualifications

• 6 plus months of experience with Refrigeration repair
• Experience using Salesforce or similar customer relationship management (CRM) systems.
• CFC Certified Certification in appliance repair or associate’s degree preferred
• Read and interpret wiring diagrams, schematics and other service information.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that:

• Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute.
• Strengthen communities where we live and work.
• Reinforce a culture of belonging, purpose, and engagement.
• Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust‑based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

Equality and Inclusion

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [e-mail]

GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, GE Appliances is a place of opportunity, a place to grow and a place to develop your career.