Appliance Service Technician (Albany, NY)

GE Appliances; New York (NY); In loco; USD 33.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Service van provided

Laptop computer and smartphone

Uniforms, work boots, and specialized/

Descrizione del lavoro

GE Appliances, the Haier company, is seeking an Appliance Service Technician based in Albany, NY. You will diagnose and repair GE Appliances’ major home appliances, determine when to repair or replace, and promote service plans and accessories to deliver value and an excellent customer experience.

You will operate a service van, document work, and participate in ongoing training. A valid driver’s license, basic repair skills, and a willingness to obtain CFC certification within six months are

Competenze

• HS Diploma or GED is required to join our team.
• 1+ years of appliance repair, electrical, mechanical, HVAC, or property maintenance experience.
• Ability to diagnose and repair major appliances.
• Excellent customer service and professional communication.
• Valid state driver's license and ability to pass background checks.
• Willingness to obtain CFC Certification within 6 months.
• Willingness to lift parts and stand for extended periods.
• Wear uniforms and maintain grooming aligned with GE Appliances values.

Mansioni

• Diagnose and complete in-home repairs on GE Appliances' major appliances.
• Assess whether repair or replacement is most cost-effective and advise customers.
• Promote and sell service contracts, water filters, and related products.
• Operate the assigned Bodewell service van to customer locations.
• Document repairs, routes and work activities accurately.
• Participate in training sessions, meetings, and events to maintain expertise.
• Manage inventory and maintenance of the service vehicle.
• Deliver high-quality service and maintain customer satisfaction.
• Follow all safety protocols to protect yourself and others.

Conoscenze

Customer service

Communication skills

Electrical knowledge

Mechanical knowledge

HVAC knowledge

Diagnosing issues

Formazione

HS Diploma or GED

Strumenti

Salesforce CRM

Descrizione del lavoro

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

Candidates must be legally authorized to work in the United States at the time of hire and must be able to maintain such authorization without current or future employer or school sponsorship. GE Appliances will not sponsor employment-based visas for this position now or in the future.

Interested in joining us on our journey?

Join Bodewell, the official service team of GE Appliances, and become more than a technician; be a trusted advisor, a customer hero, and a brand ambassador for a company that's redefining service excellence.

As an Appliance Care Expert, you'll combine hands-on repair skills with the power to deliver smart, lasting solutions. From repairing major household appliances to confidently recommending service plans and accessories, your role is equal parts technician, educator, and representative of a brand customers trust. If you love solving problems, helping people, and building a career with purpose we want to hear from you.

If you can fix it, and show the value in protecting it, you'll thrive here.

At GE Appliances, we put our people first, and that includes you. Here's what you can expect as part of the Bodewell team:

• Annual wage increases and uncapped incentive opportunities
• Service van provided
• Laptop computer and smartphone
• Uniforms, work boots, and specialized tools
• Medical, dental, vision, and life insurance on DAY ONE
• 401K and tuition reimbursement
• Paid vacation and paid holidays
• Career growth opportunities and continuous technical training

Competitive hourly rates: $24 - $35+ base, depending on experience, certifications, and location.

Position

Appliance Service Technician (Albany, NY)

Location

USA, Manhattan, NY

How You'll Create Possibilities

• Diagnosing and completing in-home repairs on GE Appliances' major appliances
• Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
• Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience
• Operating an assigned Bodewell service van to customer locations
• Accurately documenting repairs, routes, and work activities
• Participating in training sessions, meetings, and events to maintain industry expertise
• Managing inventory and maintenance of your service vehicle
• Delivering high-quality service and maintaining strong customer satisfaction
• Following all safety protocols to protect yourself and others

What You'll Bring to Our Team

• HS Diploma or General Education Degree (GED)
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills with a responsive, professional approach.
• Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams.
• Ability to work a flexible schedule with some Saturdays as needed
• Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
• Ability to step up, into, and out of a van and sit for extended periods of time
• Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Preferred Qualifications

• 6 plus months of experience with Refrigeration repair
• Experience using Salesforce or similar customer relationship management (CRM) systems.
• CFC Certified
• Certification in appliance repair or associate's degree preferred
• Read and interpret wiring diagrams, schematics and other service information.

Our