Appliance Service Professional

Hunter Super Techs - TurnPoint; Midland (MI); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

iPad

PTO 5 days/year

Bonuses

Paid training

Job summary

Mr. Appliance is seeking an Appliance Repair Technician in Midland, MI. You will diagnose and repair home appliances, provide cost estimates, communicate with customers, order parts, and collect payments while representing the company with courtesy and punctuality.

The role emphasizes ongoing training, reliable performance, and a strong commitment to customer satisfaction, with a competitive pay range and bonuses possible.

Qualifications

• Must have high school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Previous professional appliance repair experience required.

Responsibilities

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with the customer to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed and leave customer with contact information.
• Represent Mr. Appliance positively by being courteous, clean, and punctual in efforts to retain customer.

Skills

Customer service

Diagnosis to solution

Quality of work

Efficiency

Punctuality

Attention to detail

Willingness to learn

Education

High school diploma or equivalent

Job description

Location: Midland, MI, 48642

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is looking for Appliance Repair Technicians. If you value a good day’s work and protecting your free time, this is the place for you. You’ll enjoy working with our team. Oh, and did we mention… no nights or weekends! We’ll also give you the ongoing training that you’ll need.

Your Responsibilities as an Appliance Technician

As an Appliance Repair Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer’s appliances.

Here are your primary responsibilities:

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with the customer to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed and leave customer with your contact information.
• Represent Mr. Appliance positively by being courteous, clean, and punctual in efforts to retain customer.

To Succeed in this Role as an Appliance Repair Technician, Here’s What You Need:

• Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household.
• Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly and possibly from happening again.
• Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.
• Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.
• Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.
• Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.
• Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.

Job Requirements

• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Must have previous professional appliance repair service experience

Benefits & Pay

There is potential to earn $50,000 to $80,000 per year depending on your experience and abilities. You also will have the opportunity to earn bonuses.

What we have to offer:

• No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
• Paid Training: We will train you and help you build a career.
• Bonus & Incentives: We reward hard work with generous bonuses and incentive pay.
• Company-Provided Perks: We provide you with a company vehicle, fuel card, inventory and iPad.
• PTO: paid time off of 5 days per year for the first 5 years.
• Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance as an Appliance Repair Technician could be your future!