Appliance Repair Technician

Mr. Appliance Corp.; Midland (MI); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

No nights or weekends

Paid training

Bonus incentives

Company vehicle

Fuel card

Inventory & iPad

Job summary

Mr. Appliance is seeking an Appliance Repair Technician to diagnose and repair home appliances, provide estimates, and deliver excellent customer service. You’ll work with a dedicated team, use up-to-date tools, and enjoy a schedule with no nights or weekends. Training will be provided to keep you ahead of new appliance technology.

Join a company that values reliability, punctuality, and pride in the details, and grow with ongoing hands-on learning in a supportive, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Must have previous professional appliance repair service experience.

Responsibilities

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with the customer to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed and leave customer with your contact information.
• Represent Mr. Appliance positively by being courteous, clean, and punctual in efforts to retain customer.

Skills

Exceptional Customer Service

Diagnosis to Solution

Quality of Work

Efficiency

Punctuality & Reliability

Attention to Details

Ongoing Training

Education

High school diploma or equivalent

Job description

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is looking for Appliance Repair Technicians.

If you value a good day’s workand protecting your free time, this is the place for you. You’ll enjoy working with our team. Oh, and did we mention… no nights or weekends!

We’ll also give you the ongoing training that you’ll need.

Your Responsibilities as an Appliance Technician

As an Appliance Repair Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer’s appliances.

Here are your primary responsibilities:

• Diagnose and repair home appliances and equipment.


• Provide cost estimates for repairs.


• Effectively communicate with the customer to ensure they understand the services needed.


• Order parts and ensure efficient use of company materials.


• Collect payment for work performed and leave customer with your contact information.


• Represent Mr. Appliance positively by being courteous, clean, and punctual in efforts to retain customer.

To Succeed in this Role as an Appliance Repair Technician, Here’s What You Need:

Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to

accurately diagnose and solve their problem so they can get back to running an efficient household.

Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly and possibly from happening again.

Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.

Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.

Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.

Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.

Job Requirements

The following are the minimum requirements to be considered for the Appliance Technician position.

• High school diploma or equivalent


• Valid driver’s license and clean driving record


• Must have previous professional appliance repair service experience

Benefits & Pay

There is potential to earn $50,000 to $80,000 per year depending on your experience and abilities. You also will have the opportunity to earn bonuses.

What we have to offer:

• No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.


• Paid Training: We will train you and help you build a career.


• Bonus & Incentives: We reward hard work with generous bonuses and incentive pay.


• Company-Provided Perks: We provide you with a company vehicle, fuel card, inventory and iPad.


• PTO: paid time off of 5 days per year for the first 5 years.


• Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance as an Appliance Repair Technician could be your future!