Appliance Repair Technician

Mr. Appliance Corp.; Chicago (IL); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

No nights or weekends

Bonus & Incentives

Health benefits after 90 days

Paid time off

Fun Team Environment

Job summary

Mr. Appliance Corp. is hiring Appliance Repair Technicians in Chicago, Illinois. This role involves diagnosing and repairing home and commercial appliances, providing cost estimates, and ensuring excellent customer service. Ideal candidates possess strong communication skills, a high school diploma, and some experience in appliance repair. The position offers a pay range of $23 to $28 per hour, along with bonuses and health benefits after 90 days, ensuring a work-life balance with no nights or weekends.

Qualifications

• Great communication skills to effectively interact with customers.
• An entrepreneurial spirit to drive success.
• Exceptional customer service experience is crucial.
• Ability to diagnose and explain solutions clearly.
• Critical thinking to ensure correct repairs.
• Efficient with time to meet daily needs.
• Punctual and reliable to enhance customer satisfaction.
• Attention to detail in reporting and vehicle cleanliness.
• Willingness for ongoing training and skill development.

Responsibilities

• Diagnose and repair commercial and home appliances.
• Provide accurate cost estimates for repairs.
• Communicate effectively with customers about services.
• Order parts and utilize company materials efficiently.
• Collect payments for services rendered.

Skills

Great communication skills

Exceptional Customer Service

Critical thinking skills

Efficiency

Punctuality and Reliability

Education

High school diploma or equivalent

Job description

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is looking for Appliance Repair Technicians.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team. Oh, and did we mention… no nights or weekends!

Your Responsibilities as an Appliance Technician

As an Appliance Repair Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer’s appliances.

Here are your primary responsibilities:

• Diagnose and repair commercial and home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with the customer to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed.

To Succeed in this Role as an Appliance Repair Technician, Here’s What You Need

• Great communication skills
• An entrepreneurial spirit: Looking for a person who has the mindset to earn six-figures versus someone who has an hourly worker mindset.
• Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household.
• Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve your issues quickly.
• Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.
• Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.
• Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.
• Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.
• Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.

Job Requirements

The following are the minimum requirements to be considered for the Appliance Technician position.

• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Previous experience of one year or more in appliance repair is a plus!

Benefits & Pay

The pay range for this position is $23.00 to $28.00 per hour, depending on your experience in appliance repair. You also will have the opportunity to earn bonuses and commissions.

• No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
• Bonus & Incentives: We reward hard work with generous bonuses and incentive pay.
• Benefits: Health benefits are offered after 90 days of employment.
• PTO: paid time off of X days per year
• Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance as an Appliance Repair Technician could be your future!