APPLIANCE AND ELECTRONICS TECHNICIAN In home repair and service

Big Sandy Superstore; Florence (KY); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Wellness resources

Job summary

Big Sandy Superstore in Florence, KY is seeking an Appliance & Electronics Technician to diagnose and repair customer units, order parts, and install replacements. You will work on-site with a team, provide accurate billing notes, and document all service calls.

The role emphasizes strong customer service, reliability, and the ability to multitask in a fast-paced environment. We offer a comprehensive benefits package including health, dental, vision, life insurance, 401(k), ESOP, PTO, and

Qualifications

• High School diploma or GED required.
• Strong customer service and interpersonal skills.
• Ability to diagnose and repair appliances and electronics.

Responsibilities

• Diagnose and repair consumer appliances and electronics.
• Order parts and document work orders from the customer's home.
• Install repaired parts and test operations post-installation.
• Document calls and finalize billing notes after service.
• Maintain accurate records and communicate with the tech line.

Skills

Multitasking

Self-starter

Independent worker

Customer service

Interpersonal skills

Education

High School/GED

Job description

Benefits:

• Employee Stock Ownership Program
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• Wellness resources

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

Appliance & Electronics Technician

At Big Sandy Superstore, our success is based primarily on the quality of people on our team and their commitment to delivering the Superstore Experience. We are devoted to investing in and supporting our employees and the constant improvement of our company. In fact, we strive to provide a great work environment and treat each other with respect and dignity.

As anAppliance & Electronics Technician you will be responsible for diagnostics and repair of customer units. The expectations and duties of this job are as follows:

• Contact customer at the start of each work day.
• Run all calls that are scheduled for the day.
• Accurately diagnose Appliances & Electronics.
• Order parts and put comments in the work order from the customer's home.
• Install parts on units and test operation when finished with installation of parts.
• Call tech line and document call in the system after any failed repair attempt.
• Finalize all billing notes from the customers home.
• Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon time-frame.

Qualities we are looking for:

• A self-starter with strong multitasking skills
• Can work independently or within a team environment
• An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Qualifications:

• High School Graduate or GED
• Strong customer skills
• Strong interpersonal skills

Job Type:

• Full-Time Regular
• #bswarehouse

Company reserves the right to add or delete from job description as needed.