Apple Technician & Customer Solutions Expert

Follett Corporation; California; On-site; USD 16,531 - 41,328; Part time

Job summary

Follett Corporation seeks Apple Technicians to drive sales and provide expert product support in campus bookstore settings. You will onboard new owners and deliver quick, friendly service to Apple users, ensuring satisfaction with every interaction.

Role involves diagnosing and repairing, rotating through technical specialties, staying current on product changes, and collaborating with vendors to resolve issues; weekend shifts may be required.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair and problem solve.
• Advance computer skills, which include the ability to create and save text documents and to create and send emails.
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
• Self-motivated and multi-tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis) to regularly rotate through different technical specialties and skill sets.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Skills

Customer service

Sales support

Diagnostics

Troubleshooting

Technical communication

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Position Overview

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians get new owners started and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Responsibilities

• Driving sales and providing product support.


• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.


• Work with the vendor to resolve complex problems and ensures customer satisfaction.


• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.


• Assess customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.


• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.


• Superior Apple knowledge and expertise in troubleshooting and repairs.


• Work with the vendor to resolve complex problems and ensures customer satisfaction.


• Keep current on Apple and computer product changes or new product launches.


• Other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Pay Range

$12.00-$29.88/hour

• 3-5 years of relevant experience.


• Bachelor's degree or equivalent.


• Previous computer software or product knowledge is required.


• Customer service, sales support, and ability to diagnose, repair and problem solve.


• Advance computer skills, which include the ability to create and save text documents and to create and send emails.


• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).


• Self-motivated and multi-tasks with minimal supervision.


• Proactively meets both internal and external customer needs.


• Effective work methods and consistently meets commitments.


• Uses sound judgment and decision-making skills.


• Effective communication skills - clear, concise, and positive.


• Apple certifications are required.


• Possible nights and weekends, able to work beyond store hours.