Appeals Coordinator

Lumeris Inc.; United States; Remote; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision and Dental Plans

Tax-Advantage Savings Accounts (FSA &H

Life Insurance and Disability

Paid Time Off (PTO, Sick Time, Paid LE

401k with company match

Learning and Development Opportunities

Employee Discount Program

Job summary

Lumeris is seeking an Appeals Coordinator for a remote, United States-based role. You will review, research, and resolve appeals, ensuring compliance with regulations and deadlines.

You will handle documentation, communications with members and providers, and prepare case files across the appeals workflow. The position emphasizes accuracy, confidentiality, and professional communication, with opportunities to contribute to process improvements across the department.

Qualifications

• 1+ year of appeals-related experience or the knowledge, skill, abilities to succeed in the role.
• Strong learning agility and enthusiastic about developing new skills.
• Ability to interact professionally and maintain confidentiality and high ethical standards.
• Ability to multi-task, meet deadlines, and adapt to changing priorities.
• Solid oral and written communication skills.
• Good computer skills, specifically with Microsoft Word, Excel, PowerPoint, and Outlook.
• Solid attention to detail.

Responsibilities

• Reviews, evaluates, documents, and tracks appeal documents.
• Follows request through resolution by established processes and procedures, and within established time standards.
• Creates, composes, and provides quality written responses to appeals request within established time standards.
• Helps identify areas of improvement for self and the department.
• Prepares case files for Independent Review Entities or other levels of the Appeals process.
• Communicates with members and providers on appeal resolution.
• Performs peer QA of appeal notification letters.
• Ensures compliance with state and federal regulations and guidelines.

Skills

Communication skills

Attention to detail

Confidentiality

Time management

Multi-tasking

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.

Position: Appeals Coordinator

Position Summary: Responsible for reviewing, researching, and resolving appeals. Escalates complex appeals as needed. Ensures compliance with all applicable regulations, standards, timelines, policies, and guidelines.

Job Description:

Primary Responsibilities

• Reviews, evaluates, documents, and tracks appeal documents.
• Follows request through resolution by established processes and procedures, and within established time standards.
• Creates, composes, and provides quality written responses (applying the appropriate composition, grammar, punctuation, and spelling) to appeals request within established time standards.
• Helps identify areas of improvement for self and the department.
• Prepares case files for Independent Review Entities or other levels of the Appeals process.
• Communicates with members and providers on appeal resolution.
• Performs peer QA of appeal notification letters.
• Ensures compliance with all state and federal regulations (Center for Medicare and Medicaid Services, National Committee for Quality Assurance) and guidelines with day to day activities.

Qualifications

• High School or equivalent 1 + years Appeals related experience or the knowledge, skill, abilities to succeed in the role
• Strong learning agility and enthusiastic about developing new skills
• Ability to interact professionally and maintain confidentiality and high ethical standards
• Ability to multi-task, meet deadlines, and adapt to changing priorities
• Solid oral and written communication skills
• Good computer skills, specifically with Microsoft Word, Excel, PowerPoint, and Outlook
• Solid attention to detail

Working Conditions: While performing the duties of this job, the employee works in normal office working conditions Work weekends and company holidays as needed based on business regulatory requirements #LI-Remote

Pay Transparency: Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

The hiring range for this position is: $39,000.00-$48,150.00.

Benefits of working at Lumeris

• Medical, Vision and Dental Plans
• Tax-Advantage Savings Accounts (FSA & HSA)
• Life Insurance and Disability Insurance
• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
• Employee Assistance Program
• 401k with company match
• Employee Resource Groups
• Employee Discount Program
• Learning and Development Opportunities
• And much more...

Be part of a team that is changing healthcare!

Member Facing Position: No- Not Member or Patient Facing Position

Drug Screen Requirement: No

MVR Required: No

Credit Check Required: No

Location: Remote, USA

Time Type: Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Disclaimer: The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

Join Our Growing Team!

Lumeris is bringing common sense back to the business of healthcare by empowering value-based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike. We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way.

Why Join Lumeris? At Lumeris, you will be part of team that is focused on solving the nation's healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.