Appeals Coordinator

ourhrconnect; Columbia (SC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Job summary

BlueCross BlueShield of South Carolina’s Palmetto GBA is seeking an Appeals Support role in Columbia. This full-time position features a hybrid schedule with training followed by work-from-home on Mondays and Fridays, and an 8-hour shift within 7:00 a.m.

to 7:45 p.m., located at 17 Technology Circle, Columbia, SC 29203. Key duties include researching requests, data entry for case specifics, generating letters, assembling files, and ensuring quality control of all appeals.

Qualifications

• Proficiency in word processing and spreadsheet software.
• Effective organizational and customer service skills.
• Good judgment and strong written/spoken communication.

Responsibilities

• Researches requests, enters data to identify case specifics and builds appeals cases.
• Logs requests to appropriate functional area, generates letters, assembles files, orders records and obtains additional information as directed.
• Ensures quality control of all appeals and prepares case files for review or routing.

Skills

Word processing

Spreadsheets

Organization

Customer service

Judgment

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Summary

Responsible for maintaining the proper flow of the request for appeals.

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description

Position Purpose:

Responsible for maintaining the proper flow of the request for appeals.

Logistics:

Palmetto GBA – one of BlueCross BlueShield of South Carolina’s subsidiary companies.

Location:

This is a full-time position (40 hours per week), with a Monday through Friday schedule. After completing training, you will transition to a hybrid work arrangement, working from home on Mondays and Fridays. You will work an 8-hour shift scheduled within the department's standard business hours of 7:00 a.m. to 7:45 p.m. Occasional overtime may be required based on business needs. This position is located at 17 Technology Circle, Columbia, SC 29203.

What You’ll Do:

• Researches requests, enters appropriate data to identify case specifics and builds appeals cases on the system.
• Logs requests to appropriate functional area, generates letters, assembles files, orders records and obtains additional information as directed.
• Ensures quality control of all appeals on the appeals system, pends documents to be saved electronically, and prepares case files for review and/or further routing.

To Qualify For This Position, You’ll Need The Following:

Required Education: High School Diploma or equivalent

Required Work Experience: 1 year administrative support/clerical or job related experience.

Required Skills and Abilities: Demonstrated proficiency in word processing and spreadsheet software. Effective organizational and customer service skills. Good judgment skills. Proficiency in spelling, punctuation, and grammar skills. Demonstrated written and verbal communication skills.

Required Software and Tools: Microsoft Office.

We offer our employees great benefits and rewards. You will be eligible to participate in our benefits program the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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