Appeals Analyst- GP

Horizon Blue Cross Blue Shield; Newark, Northern (NJ, KY); Híbrido; USD 63.000 - 84.000; Jornada completa

Descripción de la vacante

Horizon Blue Cross Blue Shield of New Jersey is seeking an Appeals Analyst to manage end-to-end complaint and appeal cases, conduct investigations, and ensure regulatory and policy compliance. You will prepare comprehensive case files, coordinate with internal teams and external reviewers, and support Medicaid and Medicare compliance while aiming for timely, accurate resolutions.

The role requires strong analytical thinking, attention to detail, and clear written and verbal communication to

Formación

• Four+ years of correspondence and/or telephone customer service experience.
• Experience in health insurance, claims appeals and grievances preferred.
• Experience in complex claims processing required.
• Knowledge of Medicare/Medicaid regulations and guidelines.

Responsabilidades

• Prepare comprehensive appeal files and present cases to Leadership Appeals Workgroup; coordinate with external reviewers and ALJ as needed.
• Investigate and analyze member/provider complaints and appeals from documentation and calls.
• Apply critical thinking to determine root cause and draft written determinations within required turnaround times.
• Validate medical claims against EOC/State Medicaid contracts to ensure proper coverage and adjudication.
• Support regulatory review with Legal and Compliance when escalated cases require it.

Conocimientos

Communication skills

Quantitative reasoning

Time management

De-escalation techniques

Educación

High School Diploma/GED

Bachelor’s degree preferred

Herramientas

Microsoft Office Suite

NCOMPASS CRM

Descripción del empleo

## Appeals Analyst- GPApply: Newark, NJ - Remote: Full time: Posted Today: 2026-0464**Horizon Blue Cross Blue Shield of New Jersey** empowers our members to achieve their best health. For over **90 years**, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the **3.5 million** people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.**About the Role**The incumbent manages end‐to‐end complaint and appeal cases, conducting thorough investigations, ensuring regulatory and policy compliance, and documenting clear, defensible decisions. The role coordinates with internal and external stakeholders to deliver timely, accurate resolutions, partners with State agencies and Departments of Banking and Insurance as needed and supports Medicaid and Medicare compliance including awareness of impacts to Medicare STARS performance. The Analyst prepares comprehensive case files for review by leadership, CMS/State entities, and Administrative Law Judges, maintains detailed tracking and documentation, and analyzes trends to drive quality improvement and enhance the member experience.**What You'll Do**## **Job Responsibilities:**• Prepare comprehensive appeal files and present cases to the Leadership Appeals Workgroup; coordinate submission to independent external reviewers (IRE) and Administrative Law Judge (ALJ) as needed, ensuring exhibits include claim records, authorizations, research summary, evidence of coverage, timelines, and documentation are complete, accurate, and well-organized. Provides clear, comprehensive explanations of denial decisions, benefit coverage, and case handling. • Investigate and analyze member/provider complaints and appeals by gathering documentation, interviewing stakeholders, analyzing benefit, billing, and service issues, and reviewing calls, correspondence, and claim history to validate accuracy, ensure proper configuration and adjudication, and confirm case completeness and compliance with all regulatory, contractual, and organizational requirements. • Apply critical thinking to determine root cause, validate findings, and recommend appropriate resolutions or corrective actions, while drafting clear, accurate written determinations and correspondence within required turnaround times to ensure messaging is professional and customer-friendly. • Prepare comprehensive appeal files to be presented to Leadership Appeals Workgroup and for submission to independent external reviewers (IRE), ensuring files include all relevant documentation, claim charts, medical records, Evidence of Coverage, and other Plan documents. • Search and review all phone calls (listening to each to determine how the call was handled) related to the case and summarize findings. • Consults with Legal, Compliance and Regulatory Affairs when escalated cases require regulatory review or litigation; may testify on behalf of the organization. • Validate medical claims by cross-referencing the member’s Evidence of Coverage (EOC) or State Medicaid contract with benefit configuration/coding to confirm services are correctly covered and adjudicated. • Performs detailed root cause analysis to identify trends, errors, and systemic issues contributing to escalated complaints, then recommends corrective actions and process improvements to prevent future appeals and reduce administrative exceptions. • Coordinates with all involved business areas to gather facts and ensure a full understanding of the applicable benefit contract. • Authorizes administrative exceptions, including claim adjustments at higher thresholds, to resolve appeals appropriately. • Presents cases before the Leadership Appeals Workgroup (Braven senior leadership, medical directors, and other stakeholders) and attend Administrative Law hearings, partnering with Legal, to defend appeals before an Administrative Law Judge (ALJ) as needed, ensuring exhibits, timelines, and documentation are complete, accurate, and well-organized. • Performs other duties as assigned.**What You Bring**## **Education/Experience:*** High School Diploma/GED required.* Bachelor degree preferred or relevant experience in lieu of degree.* Must include four+ years of correspondence and/or telephone customer service experience screening, investigating and examining inquiries.* Experience in health insurance, claim appeals and grievances preferred.* Experience in complex claims processing necessary.* Prior grievances and appeals handling experience preferred.**Knowledge:*** Knowledge of HBCBSNJ complaints and appeals process preferred.* Knowledge of insurance claim and membership systems required.* Knowledge of claim processes, benefits, and claim policy guidelines.* Knowledge of medical terminology, COB, Medicare procedures required.* Knowledge of NCOMPASS or other Customer Relationship Management System preferred.* Knowledge of Medicare/Medicaid regulations and guidelines* In depth knowledge of Claims Policy guidelines required.* Strong knowledge of Microsoft Office Suite required.## **Skills and Abilities:*** The Employer may require an employee to pass a test(s) as a part of determining whether the applicant meets the minimum qualifications for the job.* Requires keyboarding proficiency.* Demonstrates strong language proficiency and clear, effective communication.* Applies quantitative reasoning to perform accurate calculations and interpret numerical data.* Reads and interprets complex written materials to extract key information.* Uses sound judgment to choose appropriate analytical or mathematical methods to solve problems.* Analyzes information and applies relevant rules, policies, and procedures.* Produces professional business correspondence conveying complex information clearly.* Communicates technical details in an accessible way to internal leaders and external stakeholders; prepares tailored, comprehensive case‐specific correspondence.* Demonstrates strong interpersonal skills, including active listening.* Performs thorough research and uses analytical and problem‐solving skills to resolve issues.* Manages multiple priorities effectively.* Uses de‐escalation techniques to handle difficult or irate callers.* Demonstrates effective time‐management skills.**Travel (If Applicable)*** Some travel may be required.**Why Horizon?**At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‐driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!**Salary Range:**$63,000 - $84,420This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:* Comprehensive health benefits (Medical/Dental/Vision)* Retirement Plans* Generous PTO* Incentive Plans* Wellness Programs* Paid Volunteer Time Off* Tuition Reimbursement**Disclaimer:**Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.